ADM Value: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information verified as at 15 October 2026; sources at the end of the article.

ADM Value is a French outsourced customer relations company based in Issy-les-Moulineaux and a member of the Tessi group since December 2019. It reports contact centres in eight countries, from France to Colombia by way of Morocco and Madagascar. This article brings together what can be verified as at 15 October 2026: legal entity, published figures, services, pricing terms, team organisation and public reviews. It then offers a list of questions to ask before signing, followed by alternatives, including MaaSil, the publisher of this article.

ADM Value at a glance

Who is ADM Value?

A French SAS operating contact centres

ADM Value (registered name ADM VALUE) is a simplified joint-stock company (SAS) with share capital of €500,200. It is registered with the Nanterre trade and companies register under the French company registration number (SIREN) 418 657 763. Its official activity code is "Call centre activities". According to Societe.com, this former public limited company (société anonyme) was converted into an SAS in September 2019. The official data can also be consulted on the state business directory.

The register dates the registration to 23 March 1998, whereas the company says it has specialised in customer relations "since 2001". The first date relates to the legal entity, the second to the activity.

A subsidiary of the Tessi group

The Tessi group announced the acquisition of ADM Value in late July 2019 and completed it on 12 December 2019, at an enterprise value of €110m, according to Le Journal des Entreprises. The founder remained chairman; a managing director has been in post since October 2023, according to the register. Tessi presents ADM Value as one of its four expertise brands, dedicated to customer relations.

SAS figures and advertised figures: two scopes

The published accounts cover only the French SAS. According to Societe.com, its revenue reached €73,780,000 in 2025 (net profit: €12,264,000), compared with €73,220,000 in 2024 (net profit: €16,197,000). The firm Xerfi reports €64m in 2022 and €68m in 2023; the press cited €44m for 2019.

ADM Value's website displays "189 M in revenue" and "8,000+ employees", without specifying the currency or the scope. These figures are clearly not on the same basis as the SAS accounts. For a buyer, the useful question remains: which entity signs the contract, and with what resources?

What services does ADM Value offer?

The Our solutions page describes an outsourced customer relations model that is "multishore and multilingual". Multishore here means that production is spread across several countries. ADM Value states that volumes can be adjusted up or down. The offer is divided into four families.

Front Office: customer relations

This is the historic core of the business. ADM Value cites "multichannel B2B and B2C customer service", technical support, sales and lead generation, loyalty and retention, content moderation and debt collection. The channels mentioned are telephone, email, chat, Twitter and Messenger. The company reports "20+ native languages", without publishing the breakdown of languages by site.

Consulting and Innovation

This family covers process audits, customer journey analysis, digitalisation, marketing consulting, voice-of-the-customer listening and automation.

Back Office and business processes

ADM Value mentions document digitisation, payment management, electronic invoicing and customer identity verification (KYC, "know your customer").

AI and customer relations

The website describes three levels of use of artificial intelligence:

• "augmented journeys" for the end customer: chatbot, voicebot, visual assistance, augmented PDF;

• an "augmented agent" for the adviser: conversational guide, handling of multilingual requests, call summaries, suggested replies;

• "augmented operations" for management: automatic analysis of conversations, data mining, gamification, sales and reachability scoring.

No software is named on the solutions page.

Business lines and clients displayed

The website's job offers cite sales advisers (energy, insurance, telephony), customer account officers, debt collection managers, supervisors and trainers. On its home page, ADM Value displays its own references: Corsair (since 2017), Action contre la Faim (donor management in Morocco since 2014), Marketshot and its Choisir.com site (since 2020), Wifirst, Interflora, April, Garantme, Amivac and Getaround.

How much does ADM Value cost?

ADM Value does not publish any pricing. Prices are set on request: no price list appears on the solutions page, on the home page or in the news items consulted.

The other commercial terms are not published either: billing unit (hour, minute of conversation, case handled or flat fee), minimum commitment, trial period, set-up fees and included services. A buyer must therefore obtain them in writing during the tender process.

Where do ADM Value's teams work?

Eight countries and 18 declared sites

ADM Value's home page lists eight countries and a number of "positions" for each. The website does not define this term (workstation capacity or actual headcount).

A press release from September 2026 mentions "nearly 8,000 employees" spread across 18 sites. In 2019, at the time of the Tessi acquisition, the press counted 11 sites and around 3,000 employees.

Madagascar: two different figures

For Madagascar, the website states either "3,100+" positions (home page) or "more than 400 employees" (article of 8 December 2025 about the local site management). The same article places the teams in Antananarivo (more than 250 people) and Diego Suarez (Antsiranana), where ADM Value says it wants to double capacity. The available sources do not make it possible to reconcile these two figures.

Colombia: a platform opened in 2026

According to its press release of 29 September 2026, ADM Value inaugurated a platform in Bogotá on 28 September 2026. Operational since June 2026, this site has 200 positions and about 50 employees (target: about 100 by the end of 2026), and works in English, Spanish and Portuguese. For Colombia, the website states either "250+" positions (home page) or 200 (press release).

Opening hours, remote working and certifications

Only the Bogotá platform is announced as operating 24 hours a day, 7 days a week. The opening hours of the other sites are not published, nor is the share of remote working.

ADM Value states that it has achieved the CyberVadis Gold 2026 level, with a score of 944 out of 1,000 (announcement of 9 October 2026). CyberVadis is an assessment of cybersecurity maturity; the page cites an average of 654 out of 1,000 for the companies assessed. The scope covered (entities, sites) is not specified. The home page also mentions certifications in "e-compliance, e-trust and eco-responsibility", in the form of logos without a legible label. No public proof of ISO 27001, ISO 9001 or NF Service Relation Client certification was found.

What do reviews say about ADM Value?

No public customer review of ADM Value was found. The Trustpilot page matching the company's website returned an error when consulted, and review searches only turn up namesakes. On the employee side, the Indeed review page could not be opened and no Glassdoor page dedicated to the company was found: no rating is therefore quoted here.

The only customer feedback available consists of testimonials published by ADM Value on its own website. A quotation attributed to Wifirst mentions "customer satisfaction up to 93%". These texts are not independent reviews.

What are ADM Value's strengths?

The public information highlights several strengths:

• a large production capacity: eight countries, 18 sites and "8,000+ employees" declared;

• a multilingual offer, with "20+ native languages" announced and a site in Colombia for English, Spanish and Portuguese;

• the backing of a group, Tessi, which also covers back-office and digital trust;

• published accounts for the French SAS, profitable in 2024 and 2025;

• a named and dated cybersecurity assessment (CyberVadis Gold 2026);

• a detailed AI offer, presented first and foremost as an aid for advisers.

Points to check before choosing ADM Value

These questions concern information that the company does not publish and that a buyer must obtain before signing:

1. Pricing: ask for a detailed quote (per hour or per productive minute, by channel and by language, with or without a minimum billing amount).

2. Production site: find out from which country and which site the service will be delivered.

3. Certifications: obtain the certificates (title, issuing body, scope, validity) and check whether an ISO standard applies to the intended site.

4. Contracting entity: find out which company signs (the Issy-les-Moulineaux SAS or a local subsidiary) and what scope the "189 M" figure corresponds to.

5. Headcount: ask for clarification of the difference between "positions" and employees, in particular for Madagascar.

6. Telephone canvassing: ask how the consent of the people called is collected and evidenced, in light of the rules that ADM Value presents as applicable since 11 August 2026.

7. Exit terms: length of commitment, notice period, return of data and scripts, rules for volume variations.

8. References: ask for a conversation with a current client in your sector, served from the intended site.

Which companies is ADM Value suited to?

ADM Value does not publish a target company size. Its offer is aimed at B2B or B2C organisations that entrust a provider with a significant part of their customer relations: multichannel customer service, telephone sales, debt collection or donor management. Its references and job offers cover energy, insurance, telecoms, e-commerce, travel and the humanitarian sector.

The model meets needs for volume, several languages and production spread across several countries, with a single partner for customer relations and back-office. The pages consulted do not describe the provision of a dedicated employee integrated day to day into the client's team.

What are the alternatives to ADM Value?

No independent comparison dedicated to ADM Value was found. The players below are presented on the basis of their own websites. Reminder: this article is published by MaaSil Inc, a company in the same sector.

Intelcia

Intelcia reports "40.000 employees present in 17 countries", including Morocco, Madagascar and Mauritius. Its website presents customer experience, technology and AI services. Its declared figures place it, like ADM Value, among the customer relations operators spread across several countries.

Outsourcia

Outsourcia says it was founded in 2003. It offers outsourced management of customer relations, back-office, digital services and studies. Its website displays reference logos such as Orange, Engie, Cdiscount and PSA.

MaaSil Inc

MaaSil Inc, based in Paris, relies on a different model from the contact centre. According to MaaSil, its consultants based in Madagascar are provided under an Employer of Record (EoR) arrangement (portage salarial) and are 100% integrated into the client's teams, with the same tools and the same processes. MaaSil handles recruitment, payroll and HR follow-up; the client manages the assignments day to day.

MaaSil publishes its pricing: €55 to €100 excl. VAT per day for general profiles (about €1,150 excl. VAT per month) and €120 to €250 excl. VAT per day for senior IT developers (about €2,600 excl. VAT per month). The company reports more than 100 consultants and more than 40 clients.

MaaSil may suit a French-speaking SME, startup or mid-sized company that wants to integrate a dedicated employee in accounting, HR, customer service or development (see the roles offered). MaaSil is less suited to a high-volume call centre open 24 hours a day and in several languages, to a very short project or to a need that is exclusively onshore (carried out in the client's own country).

Comparison table

FAQ: frequently asked questions about ADM Value

Is ADM Value a subsidiary of the Tessi group? Yes. ADM Value describes itself as a "member of the Tessi group", which completed its acquisition on 12 December 2019 at an enterprise value of €110m, according to the press.

Does ADM Value have teams in Madagascar? Yes, according to ADM Value, which cites sites in Antananarivo and Diego Suarez (Antsiranana). The website states either "3,100+" positions in Madagascar or "more than 400 employees". ADM Value also reports teams in seven other countries, including France, Morocco and Colombia.

What are ADM Value's prices? ADM Value does not publish its prices: they are set on request. The billing unit and the minimum commitment are not published either: you need to ask for a detailed quote by channel, by language and by site.

Are there any customer reviews of ADM Value? No public, verifiable customer review was found as at 15 October 2026. The only feedback available consists of testimonials published by ADM Value on its own website, which are not independent reviews.

Is ADM Value ISO 27001 or ISO 9001 certified? No public proof of ISO 27001 or ISO 9001 certification was found. ADM Value does, however, declare the CyberVadis Gold 2026 level, a cybersecurity assessment, with a score of 944 out of 1,000. The scope of this assessment is not specified.

What are the alternatives to ADM Value? Intelcia and Outsourcia also offer outsourced customer relations. MaaSil Inc, the publisher of this article, offers a different model: dedicated employees based in Madagascar and integrated into the client's team. To structure the comparison, see our guide to evaluating call centre providers.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 15 October 2026. Offers and prices may change. Spotted a mistake? Write to us via our contact page.

Main sources:

• ADM Value, home page

• ADM Value, Our solutions page

• ADM Value, legal notices

• ADM Value, new platform in Bogotá (29 September 2026)

• ADM Value, CyberVadis Gold 2026 level (9 October 2026)

• Societe.com, ADM VALUE company profile

• Annuaire des entreprises, ADM VALUE company profile

• Le Journal des Entreprises, acquisition by Tessi (12 December 2019)