Connecteo: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information verified as of 16 October 2026; sources at the end of the article.

Connecteo is a customer relations centre based in Antananarivo, the capital of Madagascar, and part of the AXIAN group. It handles calls, emails, chat and back-office tasks (administrative processing with no direct contact with the customer) for telecom operators, banks, public authorities and NGOs. This article presents its offering, pricing, teams and online reputation, then the questions to ask before signing. Finally, it compares Connecteo with other providers based in Madagascar, including MaaSil, the publisher of this article.

Connecteo at a glance

Who is Connecteo?

Connecteo presents itself on its official website as a "Customer Relations Centre" and as "the first 100% Malagasy company" to have professionalised in this business. No independent source confirms this claim of being first.

Legal entity

According to its legal notices, Connecteo is a SARL (limited liability company) under Malagasy law, with share capital of 10,000,000 ariary (the currency of Madagascar). It states an Antananarivo trade register number (2017B00760), which no online register we could consult was able to confirm. The website mentions both a registration in 2017 and an "innovation activity since 2018". The publication director is the CEO (chief executive officer). Revenue is not published.

Membership of the AXIAN group

The website states "part of the AXIAN group". A press release from AXIAN Telecom dated 2 February 2022 lists Connecteo among the group's subsidiaries, alongside TELMA, NEXTA and PULSE. However, the "our companies" page of AXIAN Group does not mention Connecteo in its five divisions. The percentage of ownership is not published.

Headcount: three figures depending on the source

• The website claims "more than 400 employees", with no update date (copyright 2020).

• The Connecteo LinkedIn page shows a range of 201 to 500 employees and 325 linked accounts; its description also mentions "more than 500".

• The Malagasy newspaper Newsmada reports that 900 employees were gathered at the Customer Week on 9 October 2026.

None of these sources specifies the scope used.

What services does Connecteo offer?

Connecteo describes three families of services on its website.

The multichannel customer relations centre is the main offering: inbound and outbound calls, emails and chat, telesales, front-desk reception, social media, data entry, document digitisation. It covers support, complaints, debt collection and loyalty. Connecteo reports more than 75,000 digital contacts, 380,000 calls and 360,000 back-office tasks each month.

Workstation rental: equipped workstations, with no staff provided, with the Vocalcom and Hermes NET contact centre software.

Consulting and training: customer journey mapping, process optimisation (Lean Management method), training in reception and telesales, scripts, quality assessment, mystery shopping and satisfaction surveys.

The languages listed are French, English and Malagasy. The sectors cited are telecoms, banking, mobile money (payment by mobile phone), healthcare, education, public authorities, NGOs and energy. The website does not publish a list of job profiles or experience levels.

How much does Connecteo cost?

Connecteo does not publish its pricing. Neither the website nor the press gives a price list, a billing unit (hour, workstation or task) or a package: it works on a quote basis. The minimum commitment, trial period and set-up fees are not published.

The legal notices only state "prices excl. VAT, with no discount for cash payment" and a late-payment penalty equal to one and a half times the legal interest rate.

Where do Connecteo's teams work?

The teams work in Antananarivo, in the Tanashore building in the Futura Andranomena zone. No other production site is mentioned. The website also lists areas served (Madagascar, Comoros, Réunion, Mayotte, Senegal), without specifying whether these are sites or countries where clients are located.

Production is done on site; remote working is not mentioned. The opening hours displayed, Monday to Friday from 8:00 to 17:00, are those of the reception: production hours are not published and no 24/7 offering is mentioned. Madagascar is on UTC+3 all year round.

No certification is displayed or was found, whether for information security (ISO 27001), quality (ISO 9001) or customer relations (ISO 18295).

What do reviews say about Connecteo?

No review page dedicated to Connecteo (Madagascar) was found on Trustpilot, Google, Custplace, Glassdoor or Indeed. Searches for "Connecteo reviews" return namesakes. No average rating can therefore be given.

The press found is limited to two event-related articles from Newsmada. In October 2024, the newspaper covers the 14th edition of Customer Service Week. In October 2026, it reports that the CEO presents AI (artificial intelligence) as an opportunity and highlights the Malagasy languages. No critical content was found, which does not prove the absence of reviews.

What are Connecteo's strengths?

• A broad multichannel offering, complemented by consulting, training and satisfaction studies.

• Large announced monthly volumes: 380,000 calls and 360,000 back-office tasks.

• Three working languages: French, English and Malagasy.

• A link to AXIAN confirmed by the group, which in 2022 presented Connecteo among the "national leaders in CRM consultancy".

• Varied public references: Telma Madagascar, Free Senegal, BNI Madagascar, Jirama, the Ministry of Public Health, UNFPA or USAID.

Points to check before choosing Connecteo

1. Pricing: what is the all-inclusive monthly cost (per workstation, per hour or per task), and what does it include?

2. Certifications: which certifications are currently valid, with which audit reports?

3. Headcount: the website, LinkedIn and the press give three figures. How many people would be assigned to your business?

4. References: several clients displayed (Telma, Mvola, BNI Madagascar) also appear among the AXIAN group sites listed by Connecteo, and no French client is named. Which references comparable to your sector are available?

5. Hours: which production slots are available (evenings, weekends, 24/7), and what is the continuity plan in the event of a power or internet outage?

6. Model: is it possible to have dedicated staff, integrated into your tools?

7. Contract and data: the contract is governed by Malagasy law according to the legal notices. How are the GDPR (the European data protection regulation), the commitment period and exit handled?

Which companies is Connecteo suited to?

Based on its published offering, Connecteo is aimed mainly at organisations with large volumes of multichannel contacts: telecom operators, banks, public authorities and NGOs, particularly in Madagascar, the Indian Ocean and Africa. It may also interest a company that wants to rent equipped workstations.

The press states that Connecteo "has also met the needs of French companies", without naming them. The website does not mention a target of very small businesses or SMEs. 24/7 coverage or a dedicated employee integrated into a team should be validated directly with Connecteo.

What alternatives are there to Connecteo?

Other providers operate from Madagascar. The descriptions below use the public information available.

Outsourcia

Outsourcia is a Moroccan customer relations group. According to Agence Ecofin, relayed by OSIRIS in August 2016, it took a majority stake in SCEMI SA, an outsourcing company based in Madagascar that then had around 700 employees. These figures date from 2016.

Nosycom

Nosycom presents itself on its Expat.com listing as "BPO & CALL CENTER in MADAGASCAR" (BPO: business process outsourcing). The company says it opened its call centre in 2013 and has "a team of more than 200 people" in Antananarivo.

MaaSil Inc

MaaSil, the publisher of this article, offers dedicated staff rather than a call volume. According to MaaSil, its model is Employer of Record (EoR) (a placement arrangement of the Employer of Record type): consultants based in Madagascar work 100% within the client's teams, using its tools. MaaSil handles recruitment, payroll and HR follow-up; the client manages the assignments. MaaSil reports more than 100 consultants and more than 40 clients.

MaaSil publishes its pricing: €55 to €100 excl. VAT per day for general profiles, €120 to €250 excl. VAT for senior IT developers. It targets French-speaking SMEs, startups and mid-sized companies. MaaSil is less suited to high-volume, 24/7, multilingual call centres, and to very short projects. See also our guide to assessing call centre providers.

Comparison table

For a high-volume multichannel need, Connecteo is a relevant candidate; for a dedicated position integrated into a team, the models differ.

FAQ: frequently asked questions about Connecteo

What is Connecteo? Connecteo is a customer relations centre based in Antananarivo, Madagascar, registered in 2017 according to its legal notices. It handles calls, emails, chat and back-office tasks.

Does Connecteo belong to the AXIAN group? Yes, according to its website, its LinkedIn page and an AXIAN Telecom press release from February 2022 that lists it among the group's subsidiaries. The percentage of ownership is not published.

How many employees does Connecteo have? Sources differ: more than 400 according to the website, 201 to 500 according to LinkedIn, and 900 employees gathered at an October 2026 event according to the Malagasy press.

Does Connecteo publish its pricing? No. Connecteo works on a quote basis and publishes no price list, billing unit or minimum commitment.

Are there any reviews of Connecteo? No customer or employee review page dedicated to Connecteo was found on Trustpilot, Google, Glassdoor or Indeed as of 16 October 2026.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 16 October 2026. Offers and pricing may change. Spotted an error? Write to us via our contact page.

• Connecteo official website and legal notices

• Connecteo LinkedIn page

• Newsmada, 8 October 2024

• Newsmada, 14 October 2026

• AXIAN Telecom, press release of 2 February 2022

• AXIAN Group, our companies

• OSIRIS (Agence Ecofin), August 2016

• Expat.com, Nosycom listing