EURO CRM: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information verified on 17 October 2026; sources at the end of the article.

EURO CRM, written "eurocrm" on its website, is a French outsourced customer relations group: contact centres, BPO (Business Process Outsourcing) and data marketing. Despite its name, it is not CRM software: it is a service provider. This article covers its legal entity, its offers, its sites in France, the Indian Ocean and Africa, its pricing and the reviews available. It then lists the questions to ask before signing and a few alternatives, including MaaSil, the publisher of this article.

EURO CRM at a glance

Who is EURO CRM?

EURO CRM is the working name of a group that its website presents under the brand "eurocrm Groupe". The entity that publishes the website is EURO CRM FRANCE, a SAS (simplified joint-stock company) with share capital of €66,710, according to its legal notices. Its activity is classified as "call centre activities" (NAF code 8220Z, the French classification of economic activities).

The legal entity in France

EURO CRM FRANCE is registered under SIREN 432 380 822 (the French company registration number) with the Paris Trade and Companies Register. According to INSEE (the French national statistics institute), it was founded on 18 April 2000. Since 1 July 2025, its head office has been at 11 rue de Solférino, in the 7th arrondissement of Paris. Official data can be consulted on the Annuaire des entreprises.

The company is run by a chair, in post since 16 October 2010 according to Societe.com, and by a managing director.

Published figures

The published accounts cover only the company EURO CRM FRANCE, not the group as a whole:

These figures come from Xerfi (2022 to 2024) and Societe.com (2025). The register gives EURO CRM FRANCE a headcount of 10 to 19 employees: the group's parent company carries only a small share of the workforce, as the website claims 1,700 employees for the group. The group's consolidated revenue is not published.

A group made up of several companies

Other companies bear the name: EURO CRM NORMANDIE (Lisieux, 100 to 199 employees, €4.17m revenue in 2024), EURO CRM CARAIBES (Guadeloupe) and an entity called "Euro CRM Madagascar". Open sources do not specify their ownership links. The website highlights the group's "financial and capital independence" without naming its shareholders.

What services does EURO CRM offer?

The EURO CRM website organises its offer into three divisions: "Customer relations & BPO", "Datamarketing (1Stop Agency)" and "Distribution". Its main promise is "optimised customer relations, from acquisition to loyalty".

Customer relations and BPO

The Customer relations & BPO page groups the services into three families:

• Acquire: lead generation (qualified sales contacts), acquisition campaigns, multichannel sales through inbound and outbound calls, order and appointment taking.

• Engage: onboarding of new customers, upselling, retention, reactivation, network animation and account management.

• Assist: customer service, technical support, user assistance, back-office, debt collection and logistics support.

Under the heading "Outsource", EURO CRM adds back-office work: data quality, KYC (customer identity verification), moderation, community management and property listing monitoring. The website describes a programme-based outsourcing model, with a dedicated contact centre and centralised management, under the name "Smartshore". No page describes the placement of individual staff members integrated into the client's team.

Data marketing and distribution

The 1Stop Agency page presents a marketing data offer. EURO CRM advertises "30M+ segmented profiles" and "15M+ opt-in email and SMS contacts" (contacts who have agreed to receive messages). The offer includes data rental, exclusive lead generation and commercial activation by SMS, email, WhatsApp or phone.

The Distribution division sells partners' energy, telecoms, insurance and credit offers under white label, with a sales force in four regions: France, the Maghreb, sub-Saharan Africa and the Indian Ocean.

Profiles, sectors and tools

The roles described are those of telephone adviser and manager. Use cases notably cover banking, insurance, energy, telecoms and e-commerce. The website mentions "proprietary technology" for managing interactions and a data API platform, without naming any software. The working languages cited are French, English and a "multilingual" environment, with no detailed list.

How much does EURO CRM cost?

EURO CRM does not publish any pricing. The offer pages show no price list, no billing unit, no minimum commitment, no trial period and no set-up fees: it works on quotation.

The only public information concerns the calculation method. The Our business solutions page describes "flexible, performance-indexed" pricing within the "smartshore" model. For Distribution, the website refers to a "full performance model". The indicators used are not published.

Where do EURO CRM's teams work?

The Our locations page announces "7 in-house production sites":

The six sites with figures total 1,630 positions (workstations). EURO CRM also relies on local partners: five sites in Morocco, Tunisia and Algeria, and four sites in Senegal and Côte d'Ivoire, with no number of positions. The website describes three formulas: "in shore" (in France), "off shore" (in the Indian Ocean) and "mix shore" (a combination of the two). It announces "24/7 operations", with no detailed hours per site.

What the website says depending on the page

The website sometimes says "over 25 years of experience" (home page) and sometimes "over 20 years" (About and BPO pages). The home page mentions "8 countries" and a site in Cahors, which the Locations page does not list. For the head office, the Locations page shows Levallois-Perret, whereas the legal notices and the register give Paris 7th. The position totals are consistent: 300 in mainland France and 1,000 in Mauritius.

Certifications and labels

The CSR approach page displays, without specifying the sites covered, the ISO 18295-1 standard (customer contact centres, AFAQ AFNOR), an EcoVadis "Gold Medal" "with a score of 80/100", the Human for Client label by INRC (2026) and the Diversity Charter. The website also mentions GDPR compliance, with a DPO (data protection officer). These claims are declared by EURO CRM: the certificates were not consulted. The ISO 27001 and ISO 9001 standards do not appear on the pages consulted.

What do reviews say about EURO CRM?

No average customer review rating is available. A search for "eurocrm" on Trustpilot returns no matching page, and the company's Google listing could not be consulted. The EURO CRM website names no client and says it works with "50 clients".

On the employee side, data is limited. On GoWork, the EURO CRM NORMANDIE (Lisieux) page shows a rating of 1/5 from 4 reviews, dated 2016 to 2019. The recurring themes concern bonus levels, recognition and the working atmosphere. This sample is very small and old: it does not allow a judgement of the current situation.

What are EURO CRM's strengths?

Based on public information, several factors may matter to a buyer:

• A long-established business: the company was founded in 2000 and its 2022 to 2025 accounts are published, with a positive net profit every year.

• Substantial production capacity: 1,630 declared positions across six sites with figures, in France, Guadeloupe, Mauritius and Madagascar.

• An offer covering the whole customer cycle: acquisition, sales, customer service, back-office and data.

• Several geographic formulas: production in France, in the Indian Ocean or mixed.

• Declared labels and 24/7 operation as announced.

Points to check before choosing EURO CRM

These questions arise from the public information or its absence:

1. What is the price? Pricing is not published. Ask for a detailed quotation (per hour, per position or per contact) and the "performance-based" share.

2. Where will my team work? The group has 7 own sites and 9 partner sites. Ask for the exact site for your programme and the legal entity that will employ the advisers.

3. What is the scope of the certifications? Ask for the certificates, the sites covered (including Antananarivo) and their validity date.

4. Which languages and which hours? The website announces "multilingual" and "24/7": ask for details of what is provided at each site.

5. What references? No client is named. Ask for references in your sector and the staff turnover rate.

6. What contractual terms? Commitment, notice period, trial, launch fees and data ownership should be specified in writing.

7. What current capacity? Ask for the number of positions available today at the target site.

8. Which tools? The platform is described as "proprietary". Ask which tools will be used and whether yours can be used.

Which companies is EURO CRM suited to?

EURO CRM positions itself in "all sectors", targeting leading brands and growing companies, in both B2B and B2C. Its offer mainly suits companies that want to outsource a volume of contacts or tasks to a contact centre: customer service, telesales, appointment setting, debt collection or back-office. Those also looking for marketing data can combine these needs.

The website does not claim a very small business or SME target. A company that wants to integrate a dedicated team member into its own team will need to check that this model is offered: the pages consulted describe a programme-based operation.

What are the alternatives to EURO CRM?

Several providers offer comparable services, notably from Madagascar. The choice depends on the model sought: a contact centre managed by the provider, or a dedicated team member integrated into the client's team.

Konecta

Konecta is an international contact centre group that presents itself with "109,000+ employees" in "28 countries". According to the trade media outlet En-Contact, it is among the major BPO players established in Madagascar, alongside Concentrix.

Outsourcia and ADM Value

These two outsourcing providers are present in Madagascar: En-Contact lists them among the "pioneering and intermediate" players in the sector in the country.

Nosycom

Nosycom is a provider based in Antananarivo. According to its Expat.com listing, the company has been active since 1997, opened a call centre in 2013 and has "over 200 people".

MaaSil Inc

MaaSil, the publisher of this article, follows a different model. According to MaaSil, it offers Employer of Record (EoR) services (EoR-type staff placement): consultants based in Madagascar work 100% within the client's teams, with its tools and processes. MaaSil handles recruitment, payroll and HR follow-up; the client directs the assignments. MaaSil reports over 100 consultants and over 40 clients.

Its pricing is published: €55 to €100 excl. VAT per day for general profiles, or about €1,150 excl. VAT per month, and €120 to €250 excl. VAT per day for senior IT developers. The profiles cover accounting, HR, administrative assistance or customer relations. MaaSil targets French-speaking SMEs, startups and mid-sized companies that want to integrate a dedicated team member. It is less suited to high-volume, 24/7, multilingual call centres, very short one-off projects and exclusively onshore needs. For these projects, see our guide to evaluating call centre providers.

Comparison table

FAQ: frequently asked questions about EURO CRM

Is EURO CRM CRM software? No. Despite its name, EURO CRM ("eurocrm") is a contact centre and BPO provider, classified under call centre activities (NAF code 8220Z). It does not sell customer relationship management software.

Does EURO CRM publish its pricing? No. The EURO CRM website publishes neither a price list nor commitment terms. It describes "flexible, performance-indexed" pricing, set on quotation.

Does EURO CRM have teams in Madagascar? Yes. EURO CRM states that it has operated a 250-position site in Antananarivo since 2019. An entity called "Euro CRM Madagascar" published a job advertisement there in August 2026.

How many employees does EURO CRM have? The group declares 1,700 employees on its website. The company EURO CRM FRANCE, the group's parent, has 10 to 19 employees on its own according to the register.

What do reviews say about EURO CRM? No customer review rating is published: no matching Trustpilot page was found. The only employee reviews found relate to the Lisieux site, date from 2016 to 2019 and are too few to be representative.

What are the alternatives to EURO CRM? Konecta, Outsourcia, ADM Value and Nosycom offer contact centres in Madagascar. MaaSil offers a different model: dedicated consultants integrated into the client's team.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 17 October 2026. Offers and pricing may change. Spotted a mistake? Write to us via our contact page.

• Home, eurocrm.com

• Legal notices, eurocrm.com

• Customer relations & BPO, eurocrm.com

• 1Stop Agency, eurocrm.com

• Our business solutions, eurocrm.com

• Our locations, eurocrm.com

• CSR approach, eurocrm.com

• EURO CRM FRANCE, Annuaire des entreprises

• EURO CRM FRANCE, Xerfi

• Call centres in Madagascar, En-Contact (2025)

Other sources without links: Societe.com (EURO CRM FRANCE page), Xerfi (EURO CRM NORMANDIE), GoWork, Trustpilot, Asako.mg, Konecta, Expat.com (Nosycom), consulted on 17 October 2026.