Get Human Call: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information checked as of 17 October 2026; sources at the end of the article.

Get Human Call (written "Gethumancall" or "GetHumanCall" on its own website) is a customer service outsourcing provider founded in 2021, whose teams work in Antananarivo, Madagascar. The company supplies dedicated agents who handle its clients' calls, emails and chat, with a published hourly rate. This article gathers the public information on this provider: services, pricing, organisation, reviews, points to check and alternatives, including MaaSil. Not to be confused with GetHuman (gethuman.com), a US consumer service with no connection to this company.

Get Human Call at a glance

Who is Get Human Call?

The company's name is written in several ways: the website sometimes uses "Gethumancall" (header and home page), sometimes "GetHumanCall" (footer, legal notice and LinkedIn page). The form "Get Human Call" is common in online searches.

According to its legal notice, GetHumanCall is a single-member SARL (a limited liability company with a sole shareholder) with share capital of MGA 1,000,000 (Malagasy ariary). It states that it is registered with the Antananarivo trade register under number 2021B00703. As a Malagasy company, it has no SIREN (French company registration number), and these identifiers could not be confirmed in an online register.

The 2021 founding date is given by both LinkedIn and the directory impli.fr. The About page presents two co-founders, one as CEO (chief executive officer), the other as COO (chief operating officer). No parent group, no fundraising and no published revenue were found.

Growth, headcount and addresses

According to its website, the company had 4 employees in 2021, 50 agents in 2022 and 300 workstations in 2025. Sources on headcount diverge: LinkedIn shows a range of 201 to 500 employees and 149 employees linked to the page, while a company publication mentions "more than 350 people".

Addresses differ too: the legal notice places the head office at the Moufadal Center in Anosizato, and the footer shows Akoor Digue in Andohatapenaka. The website explains this by a move from a 2,000 m² office to a 5,000 m² building spread over 5 floors, opened according to the website on 28 September 2026.

What services does Get Human Call offer?

Channels and scope

The main offer is omnichannel customer service outsourcing, "delivered from Madagascar": calls, ticket-based email handling and chat. The website FAQ adds social media management. The website also mentions BPO (business process outsourcing) and KYC services (customer identity verification); the French version of the website mentions data annotation ("data labeling").

The client cases shown cover SaaS, healthcare, delivery, mobile apps, foodtech, software and concierge services. The FAQ mentions British, French, Belgian and Swiss clients.

A dedicated team model

The Solution page describes dedicated teams, chosen by the client from profile cards, an introduction video and a live video interview. Tailor-made tests cover personality, language and job skills.

Each project has at least 2 agents, with an on-site manager and a dedicated operations expert. Agents work in the client's own tools: the website names HubSpot, Zendesk, Aircall, Intercom, Gorgias, Front, Slack and Gmail.

Onboarding and monitoring

The company says a team is operational in about 20 days, in 3 steps: a scoping call, team building, then continuous quality optimisation. Training, HR management, scheduling, analysis of key performance indicators (KPIs) and quality audits are stated as covered. A new client application, presented in a news item dated 17 July 2026, combines a real-time dashboard, quality audit and team view.

How much does Get Human Call cost?

The company publishes its prices on its Pricing page. Amounts are shown incl. VAT (all taxes included, "incl. VAT"), not excl. VAT (excluding taxes). Billing is hourly, "by the hour, not by the ticket", and only hours worked are invoiced.

For French, the rate depends on team size in FTEs (full-time equivalents): €7.75 per hour for 12 FTEs, €8.50 for 8 FTEs and €9.00 for fewer than 8 FTEs, with a minimum of 2 agents. The examples are based on 4 minutes per ticket and 160 billed hours per agent per month; the website presents them as indicative. A personalised quote is promised within 24 hours.

Terms and what is included

The offer is presented as "No Commitment": no notice during the first 3 months, then 60 days' notice. According to the Pricing page, the price includes quality audits on 2 to 4% of interactions, an on-site manager, weekly and monthly KPIs, training on the client's tools and replacement of an absent agent.

The company compares its prices with €13 per hour for "traditional" outsourcing and €27 per hour for an in-house hire, without stating the source of these figures. No free trial period or set-up fees appear on the pages consulted.

Where do Get Human Call's teams work?

The teams work in Antananarivo, the capital of Madagascar. The website mentions no other production site and no office in France. Madagascar is in the EAT time zone (UTC+3), which the company presents as compatible with UK and European working hours.

Service hours are not published: they are set during the scoping call. A blog article presents 24/7 operation as "possible", with no quantified commitment. The website mentions an "on-site" manager, while an article refers to a "remote offshore team": the possible share of home working is not specified.

The company states an average attendance rate of 99% and more than 5.5 million replies sent in 2025. No data security standard is cited; the website claims GDPR compliance (the European data protection regulation) for the integrated tools.

What do reviews say about Get Human Call?

As of 17 October 2026, no customer or employee review published by a third party was found for this provider. No Trustpilot page exists for gethumancall.com, Google shows no rating, Glassdoor was not accessible and Indeed returned no results. Trustpilot reviews published under the name "GetHuman" relate to the US namesake.

The only feedback available is the testimonials published by the company, selected by it and not verified by a third party. They highlight closeness, team commitment, and the selection and training of agents. According to the company:

• Hublo has been a client since December 2021, with a latest monthly first-response time of 21 minutes for administrative requests and 7 minutes for chat;

• Pickme has been a client since July 2022;

• Selectra has been a client since November 2024, with a quality score of 98% over 3 months against a target of 95%.

The website shows customer satisfaction "above 95 %", with no method or sample. The share of growth due to referrals varies by language: the English version says "85 % of 2024 growth", the French version "80 % de la croissance en 2025".

What are Get Human Call's strengths?

Based on public information, the offer stands out for:

• public, detailed pricing, with tiers and calculation assumptions, allowing a first estimate without a quote;

• the client's choice of agents, after video, interview and tests;

• stated contractual flexibility: no notice for 3 months and a minimum team of 2 agents;

• work in the client's own tools and a described quality follow-up (audits, on-site manager, KPIs);

• stated multi-year client relationships, such as Hublo since 2021.

Points to check before choosing Get Human Call

These questions arise from the information published, or missing, on the provider's website:

1. Prices are published incl. VAT: what excl. VAT amount will be invoiced, by which entity and with what VAT?

2. Which hourly tier applies to your actual volume, and what is not included (licences, overtime, Malagasy public holidays)?

3. The website refers to "ISO 18295-compliant" audits (the international standard for customer contact centres) without displaying a certificate: is there a certification, with body, scope and date?

4. No security standard is named: what framework protects your data, where is it hosted, and do agents work on site or from home?

5. After 3 months, notice is 60 days: what are the exit conditions and who owns the procedures created?

6. Which time slots are guaranteed, and how quickly is an absent agent replaced?

7. Are languages other than French and English available?

8. How are satisfaction and quality scores calculated, on what sample and over what period?

Which companies is Get Human Call suited to?

Based on its client cases, Get Human Call mainly targets startups and scale-ups (young, fast-growing companies) in SaaS, e-commerce, delivery or foodtech; the impli.fr directory lists it among providers for "Start-ups & PME" (small and medium-sized businesses). The offer suits companies that need customer service in French, or in French and English, with a volume justifying at least 2 agents, and that want to choose their agents and keep them in their own tools.

The published offer responds less clearly to the following needs: other languages, a physical presence in Europe, a 24/7 service guaranteed by contract, or a security certification required from the tender stage. In these cases, it is better to obtain written answers before committing.

What are the alternatives to Get Human Call?

The information below comes from the providers' websites or a third-party directory, as of 17 October 2026. To compare methodically, our guide to customer service outsourcing companies offers selection criteria.

Outsourcia

Outsourcia presents itself as a French outsourcing group active for "more than 20 years" in customer relations, BPO and ITO (IT outsourcing). According to its website, it has 4,300 employees across 13 sites in 4 countries: France, Morocco, Tunisia and Madagascar. This option may interest companies looking for several production countries.

Konecta

Konecta is described in the impli.fr ranking as a "global player in customer outsourcing, present in 25 countries". This information comes from a third-party source and has not been verified on Konecta's website.

Onepilot

According to the same directory, Onepilot manages customer relations for more than 350 advertisers with independent agents available at all times. Onepilot's website was not accessible during our checks: these details should be confirmed with the company.

MaaSil Inc

MaaSil Inc, the publisher of this article, is also based in Madagascar, with a different model. According to MaaSil, it is salary portage (Employer of Record (EoR)-type staffing): dedicated consultants are 100% integrated into the client's teams, using its tools. MaaSil handles recruitment, the contract, payroll and HR follow-up; the client directs assignments day to day.

MaaSil publishes its pricing: from €55 to €100 excl. VAT per day for general profiles (after-sales support, accounting, HR, assistants…), i.e. about €1,150 excl. VAT per month, and from €120 to €250 excl. VAT per day for senior developers. MaaSil states about 1 month for recruitment and "compliance with ISO 9001 standards".

MaaSil is mainly suited to French-speaking SMEs, startups and mid-sized companies that want to integrate a dedicated team member into their support, back-office or IT functions. It is less suited to high-volume call centres, multilingual 24/7, very short projects and exclusively onshore needs (carried out in the client's own country).

Comparison table

The amounts are not directly comparable: incl. VAT and hourly on one side, excl. VAT and daily on the other, for different scopes. To go further, see our method for evaluating call centre providers.

FAQ: frequently asked questions about Get Human Call

Is Get Human Call the same company as GetHuman? No. GetHuman (gethuman.com) is a US consumer service, funded by advertising, that helps users navigate phone menus. Get Human Call, written "Gethumancall" or "GetHumanCall" on its website, is a customer service outsourcing provider based in Antananarivo, Madagascar.

What are Get Human Call's prices? Get Human Call publishes a rate from €7.75 incl. VAT per hour for native French support and €8.75 incl. VAT for bilingual French-English support. The price depends on the number of agents, with a minimum of 2, and only hours worked are billed.

Where do Get Human Call's agents work? Get Human Call's agents work in Antananarivo, Madagascar, in a 5,000 m² building announced with 300 workstations. No other production site or office in France is mentioned.

Is Get Human Call ISO 18295 certified? No certificate is displayed on Get Human Call's website, which refers to "ISO 18295-compliant" quality audits. You should therefore ask directly whether a certification exists, with the body, scope and date.

What reviews are there of Get Human Call? As of 17 October 2026, no customer or employee review published by a third party was found for Get Human Call (Trustpilot, Glassdoor, Indeed). The only feedback available is testimonials chosen and published by the company.

Does Get Human Call impose a commitment? Get Human Call advertises a no-commitment offer: no notice during the first 3 months, then 60 days' notice. Other exit conditions should be clarified in the contract.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 17 October 2026. Offers and prices may change. Spotted a mistake? Write to us via our contact page.

• Gethumancall — official website

• GetHumanCall — pricing

• GetHumanCall — legal notice

• GetHumanCall — about

• GetHumanCall — customer support outsourcing

• GetHumanCall — client testimonials

• GetHumanCall — 5,000 m² building

• GetHumanCall — LinkedIn

• impli.fr — customer service outsourcing

• Outsourcia — official website