Intelcia: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information checked on 17 October 2026; sources at the end of the article.

Intelcia is a customer relations and IT services outsourcing group, born in Morocco in 2000 and legally headquartered in Neuilly-sur-Seine, near Paris. It reports around 40,000 employees and revenue of €784M in 2024. This article presents its organisation, its four families of services, its production countries, including Madagascar, what is known about its pricing and the reviews published. It then lists the questions to ask before signing and compares Intelcia with other providers, including MaaSil, the publisher of this article.

Intelcia at a glance

Who is Intelcia?

Origin and history

According to the page Intelcia's history, the group was born in 2000 from a call centre created in Morocco in partnership with Transcom. It has been called Intelcia since 2006 and claims 25 years of activity. Its co-founder, Karim Bernoussi, is its chief executive officer (CEO).

The same page traces several growth stages: establishment in Madagascar in 2017, creation of an IT services subsidiary in 2019, acquisition of the Spanish group Unisono in 2021, then takeover of the French company Coriolis Service in 2023. The group has thus expanded from North Africa to Europe, sub-Saharan Africa and the Americas.

Shareholding

The Altice group held 65% of the capital since 2016. On 24 November 2025, the chief executive and the deputy chief executive signed an agreement to buy back this stake. According to the Moroccan outlet EcoActu (29 April 2026), the transaction was completed on 29 April 2026: the two executives now hold 100% of the capital. The amount was not disclosed.

Legal entities and figures

The operating French company is Intelcia France, a SAS (simplified joint-stock company) based in Neuilly-sur-Seine, SIREN 353 944 093 (French company registration number): see its page on the Annuaire des entreprises. It is chaired by the holding company Intelcia International SAS.

According to Le Journal des Entreprises, Intelcia France employed 2,250 people in 2023, with revenue of €87.7M. Societe.com reports €94.19M in 2025, against €101.94M in 2024. These amounts cover only the French company. For the group, Intelcia reports revenue of €784M in 2024, after €778M in 2022 according to a company press release. No consolidated 2025 figure was found.

What services does Intelcia offer?

The Intelcia website, available in English, French, Portuguese and Spanish, organises the offer into four divisions. It lists eight client sectors: public sector, telecoms, energy, banking, insurance, retail and e-commerce, travel and media.

CX Solutions: customer relations

The CX Solutions division (CX for "customer experience") covers three stages: acquiring and onboarding new customers, sales and technical support, then retention. It notably includes customer service, cross-selling, satisfaction surveys and technical support advertised as "24/7". The page does not specify the channels, the agents' languages or the clients served.

Intelcia Tech: IT services

The Intelcia Tech division offers infrastructure, application development, data and AI (artificial intelligence), cloud and cybersecurity. Intelcia says it can deliver "onshore" (in the client's country), "nearshore" (in a nearby country) or "offshore" (in a distant country). The page reports more than 800 employees in 6 countries. Headcount varies between sources: "+ 800" on this page, "nearly 1,000 engineers" according to EcoActu.

AI & Innovation

This division brings together the group's AI offers, including the Evoluciona entity. According to the Moroccan press, Intelcia launched U&AI in May 2024, a generative AI platform developed in Casablanca. The dedicated page of the website was not accessible at the time of review.

Plug & Play Business Services

The Plug & Play Business Services page brings together complementary services. It includes lead generation and online advertising, with "over 12 years of Google partnership". It also presents a quality control service ("Quality Monitoring"), delivered by 300 monitors, and debt collection. One section is titled "Recruitment & Payroll", but the text mainly describes training programmes (Intelcia Academy and Intelcia University).

The website presents a model of contact centres organised by programme for large accounts. No offer of individual staff provision appears there.

How much does Intelcia cost?

Intelcia does not publish any pricing. The CX Solutions, Intelcia Tech and Plug & Play pages give no prices, billing unit, commitment period or set-up fees. They redirect to a contact form.

No price grid was found either in the press or in the directories reviewed. You therefore need to request a detailed quote, including the production country.

Where do Intelcia's teams work?

Countries and reported headcount

The number of countries varies depending on Intelcia's sources. The website states 17 countries (home page), 19 (key figures on the history page) and 16 (Presence section of that same page). The press most often repeats the figure of 19 countries. Likewise, the LinkedIn page still shows "35,000+ employees" and 85 centres, whereas the website reports around 40,000 employees and 88 sites.

The English home page details headcount by country. The largest are Morocco (10,700 people), Portugal (7,000), Spain (6,000), France (4,100), Colombia (3,000) and Madagascar (2,200). Egypt, Côte d'Ivoire, Cameroon, Tunisia and the United States follow.

According to AllAfrica (30 November 2025), half of the group's employees work in Africa: 13,500 in North Africa and 6,500 in sub-Saharan Africa. Senegal is cited there with 2,200 people, although it does not appear in the website's list.

Madagascar

Intelcia says it set up in Madagascar in 2017. The website reports 2,200 employees in the country; AllAfrica cites 2,500. The number of current sites in Madagascar is not published.

Recent openings

According to the Moroccan outlet Le360 (10 November 2024), Intelcia opened a headquarters in Lisbon in April 2024 and set up in Brazil in early 2024. In April 2025, the group established a regional headquarters in Egypt, with a target of 4,000 employees in 2026. According to the Tunisian outlet Tuniscope (25 September 2026), Intelcia operates a site with 850 workstations at Tunis Lac II. Its Tunisian teams comprise about 40% French speakers, 20% English speakers and 10% Italian speakers. The website does not publish the list of languages by country, nor the share of remote work.

Declared certifications

Intelcia declares the ISO 9001 (quality), ISO 27001 (information security), ISO 18295 (customer contact centres) and PCI DSS (bank card data security) standards. It also cites an EcoVadis assessment and the "Human for Client" label. No certificate can be viewed online, and the website does not specify which sites or countries each standard covers.

What do reviews say about Intelcia?

Client reviews

No Trustpilot page dedicated to Intelcia was found; results point to companies with similar names. No review from a business client is published on the platforms reviewed.

Employee reviews

The employee review pages of Indeed and Glassdoor could not be opened. Search result snippets show ratings close to 3 out of 5: about 3.0/5 on Indeed France (about 1,500 reviews) and 2.9/5 on Glassdoor (358 reviews). These values are indicative and could not be verified. They vary widely from one site to another.

Positive comments often cite team spirit, paid training, health insurance and pay for an entry-level job, as well as flexible hours. Negative comments concern pressure on results, variable or late hours and career prospects seen as limited. These reviews concern employment, not the service provided to clients.

Intelcia also highlights awards, such as "Top Employer" in Morocco or "Customer Service of the Year" in 2022 and 2023. These are not independent reviews.

What are Intelcia's strengths?

According to the information published by Intelcia and the sources cited:

• Size: around 40,000 employees, 88 sites and €784M in revenue in 2024.

• Choice of production location: Europe, North Africa, sub-Saharan Africa and the Americas.

• Broad offer: customer relations, IT services, AI, quality control and debt collection from a single provider.

• Tight shareholding: the group is led by its co-founder, and its two executives have held 100% of the capital since April 2026.

• French-speaking foothold: third-largest player in France according to the SP2C barometer cited by Le360.

Points to check before choosing Intelcia

1. What is the full cost? Ask for the all-inclusive monthly price, per position in FTE (full-time equivalent) or per productive hour, as well as the minimum volume and set-up fees.

2. What minimum volume is accepted? The references displayed are large accounts: ask whether Intelcia accepts a programme of a few positions and what threshold applies.

3. In which country and at which site will your team work? Also ask whether a transfer to another country is possible during the contract.

4. Which certifications cover your programme? Ask for valid ISO 9001, ISO 27001, ISO 18295 and PCI DSS certificates, their scope (sites, countries) and the certification body.

5. Does the change of shareholder have any effects? The group has belonged to its executives since 29 April 2026: ask whether this changes contractual terms, subcontracting or service level commitments.

6. Which countries will be involved? The number of countries reported is 16, 17 or 19 depending on the pages: ask for the exact list of countries and sites planned for you.

7. Which languages and hours? Ask for the agents' languages, their level, the assessment method and the hours actually covered.

8. What does "Recruitment & Payroll" include? Ask what is included (recruitment, payroll, employment contract) and who is the agents' legal employer.

Which companies is Intelcia suited to?

Intelcia targets large accounts operating in several countries and several languages, in sectors such as telecoms, energy, banking, insurance or the public sector. The group claims more than 350 clients, according to EcoActu.

Its model suits organisations that entrust a provider with a large volume of interactions. The pages reviewed do not mention an offer aimed at very small businesses or SMEs. A small company looking for one or two dedicated staff will need to check whether this format is available.

What are the alternatives to Intelcia?

The descriptions below reflect what each company states on its website.

Konecta

Konecta reports "more than 109,000 people" in 28 countries and more than 40 languages.

Foundever

Foundever describes itself as "one of the largest customer experience (CX) companies in the world". Its website is offered in five languages.

Concentrix

Concentrix says more than 160 Fortune Global 500 companies are among its clients. According to Le Monde, the group has owned Webhelp since April 2023.

MaaSil Inc

MaaSil, the publisher of this article, does not sell call volume but dedicated staff. According to MaaSil, its model falls under employer of record arrangements (Employer of Record-type staff provision): consultants based in Madagascar work 100% within the client's teams, with its tools. MaaSil handles recruitment, payroll and HR follow-up; the client manages assignments day to day. MaaSil reports more than 100 consultants and more than 40 clients.

MaaSil publishes its pricing: €55 to €100 excl. VAT (excluding taxes) per day for general profiles (accounting, after-sales service, HR, assistants), and €120 to €250 excl. VAT per day for senior IT developers. It targets French-speaking SMEs, startups and mid-sized companies (ETI). MaaSil is less suited to high-volume, 24/7, multilingual call centres, as well as very short projects: this need falls to large players such as Intelcia. To compare providers, see our guide to evaluating call centre providers.

Comparison table

FAQ: frequently asked questions about Intelcia

Which country is Intelcia from? Intelcia is a group of Moroccan origin, founded in 2000 and named Intelcia since 2006. Its legal headquarters is in Neuilly-sur-Seine, France. Since 29 April 2026, its two executives have held 100% of the capital.

Does Intelcia publish its pricing? No. Intelcia's website publishes no prices, billing unit or commitment period: each service is quoted individually. No price grid was found in the press or the directories reviewed.

How many employees does Intelcia have? Intelcia reports around 40,000 employees and 88 sites, with revenue of €784M in 2024.

Is Intelcia present in Madagascar? Yes. Intelcia says it set up in Madagascar in 2017. Its website reports 2,200 employees in the country, and the outlet AllAfrica cites 2,500 in November 2025.

What certifications does Intelcia hold? Intelcia declares the ISO 9001, ISO 27001, ISO 18295 and PCI DSS standards, as well as an EcoVadis assessment and the "Human for Client" label. No certificate can be viewed online: ask for them, with their scope, before signing.

Who owns Intelcia? Altice held 65% of Intelcia's capital since 2016. A buyout agreement signed on 24 November 2025 was completed on 29 April 2026: the chief executive and the deputy chief executive now hold 100% of the group.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 17 October 2026. Offers and pricing may change. Spotted an error? Write to us via our contact page.

• Our history, Intelcia

• Home page, Intelcia

• CX Solutions, Intelcia

• Intelcia Tech, Intelcia

• Plug & Play Business Services, Intelcia

• Intelcia France, Annuaire des entreprises

• Capital held by the management team, EcoActu

• Intelcia's ambitions, Le360

• Intelcia in Africa, AllAfrica

• Intelcia in Tunisia, Tuniscope

Other sources: Le Journal des Entreprises, Societe.com, LinkedIn, PR Newswire, Le360 (24 April 2025), Indeed and Glassdoor snippets, Konecta, Foundever and Concentrix websites.