Maika Assistance: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information checked on 18 October 2026; sources at the end of the article.

Maika Assistance now trades under the brand name "Maïka": it is an outsourcing provider for customer relations and back-office tasks, with teams described as "based between Paris and Madagascar". The former website maika-assistance.com redirects to maika-outsourcing.com. This article gathers the public information on the company: legal entity, services, pricing, organisation, reviews, points to check and alternatives, including MaaSil.

Maika Assistance at a glance

Who is Maika Assistance, now Maïka?

The company has used several names. A specialist blog presented "Maïka-Assistance" in 2014 as a remote assistant service. Today, the website is titled "Maïka", the LinkedIn page "Maïka Outsourcing", and the French register records the company under the name "MAIKA MAIKA".

According to the French government's Annuaire des entreprises, Maïka Maïka is a Paris-based SAS (simplified joint-stock company) with the French company registration number (SIREN) 952 722 346. It is active, classified as an SME, and no insolvency proceedings are recorded. Its president is another company, TRIO CAPITAL. The website presents two co-founders: a CEO (chief executive officer) and a co-founder in charge of operations.

The share capital has been €30,000 since June 2024 according to societe.com; the legal notice states €1,000, the amount at incorporation. The 2025 accounts were filed with a confidentiality declaration: turnover is not published.

Asareo, presented as the historic foundation

The About us page cites the "Creation of Asareo in Madagascar, the historic operational foundation" in 2009, then the "creation of the Maïka entity in France" in 2023. The register does list a company ASAREO MADAGASCAR incorporated in 2009. No public source specifies the legal or ownership link between Asareo and Maïka: this article assumes neither a merger nor a subsidiary relationship.

The length of experience claimed varies by medium: the website states "nearly 20 years of expertise" (home page) in one place and "20 years of experience" (About us) in another, and the LinkedIn page "15+ years of expertise".

What services does Maika Assistance offer?

The website targets "tech companies, very small businesses, SMEs and innovative players" and details five service lines:

• Customer support and relations: telephone, email, chat and social media, at levels 1 and 2, including sensitive cases (payment disputes, fraud) for financial services.

• Lead qualification: handling of inbound prospects, call-backs and appointment booking in the client's CRM (customer relationship management software).

• Regulatory compliance: according to the Compliance page, KYC (customer identity verification), KYB (business verification) and anti-money-laundering monitoring.

• Amicable debt collection: multichannel reminders and payment plans, before any litigation.

• Administrative and accounting management: invoicing, bookkeeping entries, bank reconciliations and reporting.

The sectors highlighted are financial services, e-commerce, education and B2B consulting. The teams work in the client's tools (Zendesk, Freshdesk, Aircall, Salesforce or Shopify are cited), with a real-time monitoring dashboard.

Maïka provides dedicated teams, supervised by its own managers: the client "steers the objectives and results" without managing the agents day to day. The agents' job titles and experience levels are not published.

How much does Maika Assistance cost?

Maïka publishes its prices on its Pricing page. The page does not state whether the amounts are excl. VAT or incl. VAT.

The offers include a dedicated contact, a replacement in case of absence and real-time reporting. The first three are in French and English; the dedicated team covers 5 languages (with Spanish, Italian and German). The home page claims "-60% average savings", with no calculation method. Debt collection, KYC/KYB and leads are quoted on request.

The half-time and full-time offers are "with no minimum term": the contract can be stopped at each monthly renewal. The pilot lasts 3 months. For setup, the page states in one place "Start in a few days" and elsewhere an onboarding of 2 to 4 weeks, with train-the-trainer training provided by the client. No setup fee is mentioned.

Where do the Maika Assistance teams work?

The website publishes neither the split of the teams between Paris and Madagascar nor a Malagasy city; LinkedIn places the head office in Antananarivo. The agents work in "secure premises (biometrics, security guards)", with no remote working announced. No night service is announced: asked about 24/7, the FAQ answers with coverage from 8am to 8pm, French time.

No certification (ISO 27001 for security, ISO 9001 for quality) is cited on the pages consulted. The website claims a turnover rate (staff departure rate) "below 5%" and "salaries above local standards".

What do reviews say about Maika Assistance?

As of 18 October 2026, no customer or employee review published by a third party was found: there is no Trustpilot page, and Glassdoor, Indeed and Welcome to the Jungle could not be consulted. No average rating is therefore available.

The only feedback is three testimonials chosen by the company on its home page, signed by a customer operations manager, a CFO (chief financial officer) and a production director. The website also displays client logos, including Alma, Evaneos and Dualsun, without specifying the assignments, as well as self-declared indicators ("90+% CSAT support", customer satisfaction).

What are Maika Assistance's strengths?

Based on public information, the offer stands out for:

• published monthly prices, including a pilot at €595 per month to test a small volume;

• a contract that can be terminated every month for the half-time and full-time offers;

• a broad scope, from customer relations to KYC/KYB and amicable debt collection;

• a French contracting company, registered in Paris;

• supervision and replacement of agents included in the price.

Points to check before choosing Maika Assistance

These questions arise from the information published, or missing, on the provider's website:

1. Are the prices excl. VAT or incl. VAT, and what all-inclusive monthly amount will be invoiced?

2. What are the exact exit conditions of the 3-month pilot and the other offers?

3. What start-up timeline applies, between "a few days" and 2 to 4 weeks, and is onboarding charged?

4. What rate applies to languages other than French and English?

5. For KYC and debt collection: which certifications, which GDPR (European data protection regulation) subcontracting agreement and what safeguards for data transfers outside the European Union?

6. How are the announced satisfaction, compliance and savings indicators calculated?

7. Which company signs the contract, which one employs the agents, and will your team be in Paris or in Madagascar?

Which companies is Maika Assistance suited to?

Maïka targets tech companies, very small businesses and SMEs, particularly in financial services and e-commerce. The offer suits those who want to entrust an entire process (customer support, KYC checks, unpaid-invoice reminders) to a team managed by the provider, with a possible half-time start.

It responds less clearly to a need for round-the-clock service, for a security certification required from the tender stage, or for agents supervised directly by the client.

What are the alternatives to Maika Assistance?

The information below comes from the providers' websites, as of 18 October 2026. Our guide to customer service outsourcing companies offers selection criteria.

Get Human Call

Get Human Call provides dedicated customer service teams based in Madagascar. Its Pricing page shows prices incl. VAT of €7.75 to €9.00 per hour in French depending on team size, with a minimum of 2 agents.

Connecteo

Connecteo is a customer relations centre in Antananarivo, part of the AXIAN group, which claims "400+ employees". Its prices are not published.

Eufonie

Eufonie is a contact centre with remote teams in Madagascar and Mauritius. It claims 24/7 availability, in five languages, with no published pricing.

MaaSil Inc

MaaSil Inc, the publisher of this article, also relies on Madagascar, with a different model. According to MaaSil, it is an Employer of Record (EoR) arrangement: dedicated consultants are integrated 100% into the client's teams, which steers the assignments day to day. MaaSil handles recruitment, payroll and HR follow-up.

MaaSil publishes its pricing: from €55 to €100 excl. VAT per day for general profiles, or about €1,150 excl. VAT per month, and from €120 to €250 excl. VAT per day for senior developers. It is best suited to French-speaking SMEs and startups that want to integrate a dedicated team member; it is less suitable for high-volume call centres, multilingual 24/7 service and very short projects.

Comparison table

FAQ: frequently asked questions about Maika Assistance

Are Maika Assistance and Maïka the same company? Yes: the former website maika-assistance.com redirects to maika-outsourcing.com, Maïka's current website. That site is published by Maïka Maïka SAS, incorporated in Paris in 2023. It presents Asareo, created in Madagascar in 2009, as its "historic operational foundation", without specifying the legal link between the two.

What are Maika Assistance's prices? Maïka displays €595 per month for a pilot of 10 hours per week, €895 for half-time and €1,695 for full-time. The dedicated team starts at €9 per hour. The page does not state whether these prices are excl. VAT or incl. VAT.

Does Maika Assistance require a commitment? According to its Pricing page, Maïka's half-time and full-time offers are "with no minimum term" and can be stopped each month. The pilot lasts 3 months.

Does Maika Assistance offer a 24/7 service? This is not announced. Maïka's dedicated team covers at most 7 days a week, from 8am to 8pm, French time.

What reviews are there of Maika Assistance? As of 18 October 2026, no customer or employee review published by a third party was found for Maïka. The only feedback available consists of testimonials chosen by the company on its website.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, from public information consulted on 18 October 2026. Offers and prices may change. Spotted a mistake? Write to us via our contact page.

• Maïka — official website

• Maïka — pricing and FAQ

• Maïka — about us

• Maïka — legal notice

• Company directory (Annuaire des entreprises) — Maïka Maïka

• societe.com — Maïka Maïka

• LinkedIn — Maïka Outsourcing