OCEANCALL: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same industry. Public information verified on 18 October 2026; sources at the end of the article.

OCEANCALL, sometimes written "Ocean Call", is a French customer relations outsourcing company based in Aix-en-Provence and present in five countries, including Madagascar. It offers eight services, from customer service to debt collection, as well as prospecting and artificial intelligence (AI). This article presents its offers, pricing, production sites and the reviews available. It then lists the questions to ask before signing and some alternatives, including MaaSil, the publisher of this article.

OCEANCALL at a glance

Who is OCEANCALL?

Identity and name

OCEANCALL GROUP is a SAS (simplified joint-stock company) registered in Aix-en-Provence under the French company registration number (SIREN) 843 661 695: see its page in the Annuaire des entreprises. According to Societe.com, it was founded on 7 November 2018. Its registered office is in Puyricard, a district of Aix-en-Provence.

The name is written in several ways depending on the source. The official website shows "OCEANCALL", as one word in capitals, while the register lists a secondary establishment named "OCEAN CALL", as two words. The trade press writes "OceanCall".

Management and figures

According to the register, the SAS has been chaired since 2019 by another company, FINANCIERE KALYMNOS. The page About OCEANCALL presents a management team including a CEO, a managing director and site directors for Madagascar, Mauritius and Serbia.

The website states "+2000 employees", "+100 clients" and around 23 million interactions handled per year. The register places the SAS in the 20 to 49 employee bracket: this figure covers only the French company, not all of the sites.

According to Societe.com, this company posted revenue of €9,552,000 and a net profit of €706,800 in 2023; the 2024 figure has not been disclosed. In October 2023, the magazine En-Contact mentioned a revenue forecast of €20 million for the group, not a published result.

What services does OCEANCALL offer?

On its home page, OCEANCALL presents itself as a "Strategic Partner" in customer relations. Its model, called "Smart Shoring", rests on three pillars: Human Shoring, Flex Shoring and Tech Shoring. Flex Shoring is described as "dedicated agents, shared agents and 24/7 availability". The eight services are grouped under the "OCEANSUITE" brand.

Customer relations and prospecting

The OceanCare page promotes "Multichannel support (chat, email, WhatsApp, phone, social media)", multilingual customer service, after-sales service, telesecretarial services, administrative management and content moderation. The sectors mentioned range from healthcare to e-commerce, as well as transport, travel and tech. OceanBoost adds multichannel prospecting campaigns, with "Daily reporting and clear performance indicators".

Debt collection and artificial intelligence

OceanPay relies on "an omnichannel system (calls, bots, SMS, email, payment portal)". In February 2026, En-Contact described the debt collection unit set up in Marrakech. According to this article, an assignment for Vattenfall recovered several hundred thousand euros of unpaid invoices in under four weeks.

OceanConnect brings together a voice AI agent "configured to order", an assistant for advisers and a text-based AI agent. The website does not name any software vendor. Finally, it advertises "16 languages spoken", without publishing the list.

How much does OCEANCALL cost?

OCEANCALL does not publish any pricing. No price appears on the service pages consulted on 18 October 2026: the OceanConnect page redirects to the contact form.

The billing unit (hour, contact handled, flat fee), the minimum commitment, the trial period and the set-up fees are not published, and an online search turned up no price. The budget is therefore set on quote.

Where do OCEANCALL's teams work?

The website announces 8 production sites in five countries: Madagascar, Mauritius, Morocco, Serbia and France, without indicating how they are split. The trade press cites Aix-en-Provence, Novi Sad (Serbia) and Marrakech (Morocco). In 2026, En-Contact reports that the company occupies the former site of the provider Majorel in Marrakech.

In Madagascar, the city where it operates is not specified. The CSR page of the website (corporate social responsibility) cites a free medical centre in Madagascar, L'OSTIE, and salaries "15% to 30% above the market".

Hours and certifications

The company advertises "24/7 availability", without detailing the time zones covered. As for certifications, the website displays:

• an EcoVadis gold medal (corporate social responsibility rating), with a score of 73/100;

• a Lean Six Sigma "Green Belt" certification (process improvement method), "issued via AFNOR";

• the ISO 18295-1 standard for contact centres, with certification stated as "in progress".

What do reviews say about OCEANCALL?

No customer review page was found on Trustpilot or Google as of 18 October 2026. The website displays a satisfaction score of "4.6", without specifying the scale, and client testimonials: Louis Pion (Galeries Lafayette group), Phantombuster, Pierre & Vacances, GLS, Aircalin, Pickup Service and Sejer. The trade press cites other clients: Voyage Privé and IMA in 2023, Vattenfall in 2026.

In an article dated 5 March 2026, the company's blog states that Louis Pion received the silver medal for "best Customer Satisfaction" awarded by WizVille, with OCEANCALL as the provider. As for employees, the review pages on Indeed and Glassdoor were not accessible: no verifiable rating is included here.

What are OCEANCALL's strengths?

• A broad offer: eight services, from customer relations to debt collection and AI.

• Production spread across five countries, with a 24/7 service and 16 languages advertised.

• Published 2023 accounts showing a profit for the French company, according to Societe.com.

• Named client references and a displayed EcoVadis gold medal.

Points to check before choosing OCEANCALL

1. Price: what is the all-inclusive monthly cost, and what is the billing unit?

2. Production location: in which country and city will the service be delivered, and can this site change?

3. Languages: which are the 16 languages advertised, and which ones does the proposed site cover?

4. Hours: which time slots are guaranteed per language, with what night or weekend surcharges?

5. Certifications: when will ISO 18295-1 be obtained, and what supporting evidence exists for EcoVadis?

6. Organisation: dedicated or shared agents, how many, and with what supervision?

7. Contract: what are the minimum term, the exit notice period and the reversibility conditions?

8. Tools: who provides the CRM and the telephony, and who pays for the licences?

Which companies is OCEANCALL suited to?

OCEANCALL targets start-ups, mid-caps (ETI, mid-sized companies) and large groups. Its offer mainly suits companies with large volumes of contacts to handle across several channels and several languages, with extended coverage. Companies that want to know a price before any discussion will have to go through a quote request.

What are the alternatives to OCEANCALL?

No public comparison was found. Here are other providers on the market, followed by MaaSil. To structure the comparison, see our guide to evaluating call centre providers.

Konecta

Konecta presents itself as a group that combines "human agents and AI". It advertises "+ 109,000 employees" in "28 countries". Madagascar is not mentioned on its home page.

Intelcia

Intelcia is an outsourcing provider that advertises "40,000 employees across 17 countries". It states that it has two sites in Madagascar, with around 2,200 people.

MaaSil Inc

MaaSil offers a different model: Employer of Record (EoR) (a staff-leasing arrangement) for consultants based in Madagascar. According to MaaSil, these consultants are 100% integrated into the client's teams and the client manages the assignments day to day.

Its pricing is published: from €55 to €100 excl. VAT per day for general profiles, or around €1,150 excl. VAT per month. Senior developers cost from €120 to €250 excl. VAT per day. MaaSil advertises more than 100 consultants and more than 40 clients (why MaaSil).

MaaSil suits French-speaking SMEs, start-ups and mid-caps that want to bring on a dedicated team member in accounting, customer service, HR or IT. It is less suited to high-volume 24/7 call centres across several languages, very short projects and production needs located exclusively in France.

FAQ: frequently asked questions about OCEANCALL

Does OCEANCALL publish its pricing? No. As of 18 October 2026, the OCEANCALL website shows no price, no billing unit and no commitment period. Pricing is set on quote, after a meeting.

What reviews can be found about OCEANCALL? No customer review page was found on Trustpilot or Google. The OCEANCALL website displays a satisfaction score of "4.6", without specifying the scale, and client testimonials such as Louis Pion or GLS.

Is OCEANCALL present in Madagascar? Yes, according to its website, which lists Madagascar among its five production countries, along with Mauritius, Morocco, Serbia and France. The city where it operates in Madagascar is not specified.

Where is OCEANCALL based and how big is it? OCEANCALL GROUP's headquarters is in Aix-en-Provence, France. The company advertises more than 2,000 employees and more than 100 clients. According to the register, the French company posted revenue of €9.55 million in 2023.

What certifications does OCEANCALL advertise? The OCEANCALL website displays an EcoVadis gold medal and a Lean Six Sigma Green Belt certification issued via AFNOR. The ISO 18295-1 contact centre certification is stated as "in progress".

Is OCEANCALL hiring? As of 18 October 2026, OCEANCALL's Careers page states "No offers available at the moment". The page mentions Madagascar and Serbia.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 18 October 2026. Offers and pricing may change. Spotted an error? Write to us via our contact page.

• OCEANCALL official website, About, OceanCare, CSR, Contact, Careers and News pages

• Annuaire des entreprises: OCEANCALL GROUP

• Societe.com: OCEANCALL GROUP

• En-Contact, 27 October 2023

• En-Contact, 6 February 2026