Groupe Externalisation: reviews, pricing and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information verified on 17 October 2026; sources at the end of the article.

Groupe Externalisation is a provider based in Antananarivo, Madagascar, offering a customer relations centre, BPO (business process outsourcing) and several digital services. Are you looking for reviews or pricing? This article brings together what the company publishes on its website, what two professional directories say and what remains impossible to find. It ends with the questions to ask before signing and a factual comparison with three alternatives, including MaaSil Inc.

Groupe Externalisation at a glance

Who is Groupe Externalisation?

According to its official website, Groupe Externalisation was "founded in 2018". Its contact page gives an address in the Afriport Tanjombato Zone, in Antananarivo. Two directories confirm the location in Madagascar.

The legal entity could not be identified: the "Legal notice" page returned an error when we consulted it, and no French or Malagasy register we checked mentions it. Turnover is not published.

What services does Groupe Externalisation offer?

The website presents 8 services:

• Customer relations centre: inbound and outbound calls, multichannel support, after-sales service.

• BPO: administrative management, data entry, order management, payment reminders, archiving.

• Medical telesecretarial services: appointment booking, call screening, reception in English, Spanish and French.

• Digital marketing, web development (Prestashop, Shopify, WooCommerce) and DTP (graphic design).

• Data labelling for artificial intelligence projects.

• Assistance for "individuals and companies".

The directory Offshore Développement also mentions translation. The website does not name any telephony tool or customer management software.

How much does Groupe Externalisation cost?

Groupe Externalisation does not publish its prices. None of the pages we consulted displays a price: the website offers a quotation, a free demo and a customer relations audit. The minimum commitment is not published.

The only public figure appears on the Codeur.com profile, a platform for freelancers and agencies: an "average hourly rate" of €8. This is an indicator from the platform, not a price list from the company. The website also claims savings of up to 45% (home page) or 40% (customer relations page), with no calculation method.

Reviews, opening hours and strengths of Groupe Externalisation

Public reviews are very rare. No Trustpilot page or Google listing with reviews was found; Codeur.com shows 5.0/5 for a single recommendation. The website displays three testimonials signed with initials and 94% satisfaction, with no methodology.

The website states sometimes "Available 24/7/365 according to your needs" (customer relations page), sometimes "Support available: 22 /7" (home page).

Announced strengths: a broad offering from a single provider, extended opening hours, several languages for medical telesecretarial services and resources that can be adjusted without recruitment.

Points to check before choosing Groupe Externalisation

1. Contracting entity: which company will sign the contract (company name, registration, country)?

2. Headcount: the website claims "200+ advisers", a directory 50 to 99 employees. How many employees, and at which sites?

3. Opening hours: which time slots and which languages, in practice?

4. Pricing: what all-inclusive monthly cost, what minimum commitment?

5. Certifications: the website displays "Certified quality" without naming a standard. Which certificate, and what GDPR (European regulation on personal data) safeguards?

6. Track record: the website states sometimes "founded in 2018", sometimes "10+ years of experience"; a directory mentions 2017.

7. References: which named clients can be contacted?

Which companies is Groupe Externalisation suited to?

According to its website, Groupe Externalisation is aimed at B2B and B2C companies that outsource a volume of calls or administrative tasks, at healthcare professionals and at artificial intelligence projects, especially those that want a single point of contact for several services.

What are the alternatives to Groupe Externalisation?

Our guide to evaluating call centre providers lists the criteria to compare.

Intelcia

An outsourced customer relations group, Intelcia took over Outremer Télécom's sites in Madagascar and Mauritius in March 2018, according to Finances News Hebdo.

Bocasay

Bocasay offers outsourced software development with dedicated teams in Antananarivo (110 employees in 2019 according to Le Monde Informatique).

MaaSil Inc

According to MaaSil, the publisher of this article, it provides consultants based in Madagascar, 100% integrated into the client's teams, under an employer of record arrangement (Employer of Record-type secondment). MaaSil publishes its pricing: €55 to €100 excl. VAT per day for support roles, €120 to €250 excl. VAT for senior IT developers. MaaSil suits French-speaking SMEs and startups that want to bring in a dedicated team member; it is less suited to high-volume call centres, multilingual 24/7 opening hours and very short projects.

FAQ: frequently asked questions about Groupe Externalisation

Does Groupe Externalisation publish its prices? No. Groupe Externalisation works on quotation. Only its Codeur.com profile mentions an average hourly rate of €8, an indicator from the platform and not an official price list.

Where is Groupe Externalisation located? Groupe Externalisation gives an address in Antananarivo, Madagascar, confirmed by two professional directories. The website also displays a French telephone number.

What reviews can be found about Groupe Externalisation? No Trustpilot page or Google listing with reviews was found as of 17 October 2026. Codeur.com shows 5.0/5 for a single recommendation.

Is Groupe Externalisation certified? The website displays "Certified quality" and GDPR compliance, without naming a standard or a body. Ask for the certificate before signing.

What is an alternative for bringing in a dedicated team member? MaaSil Inc provides consultants based in Madagascar, integrated into the client's teams, from €55 excl. VAT per day according to its published pricing. Our guide to choosing a BPO provider helps you compare the models.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 17 October 2026. Offers and prices may change. Spotted an error? Write to us via our contact page.

• Groupe Externalisation, official website

• Groupe Externalisation, contact

• Groupe Externalisation, customer relations

• Codeur.com, profile

• Offshore Développement, listing

• Finances News Hebdo (2018)

• Le Monde Informatique (2019)