Nacre Solutions: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information verified as of 18 October 2026; sources at the end of the article.

Nacre Solutions is a French outsourcing company, founded in 2012 and based in Paris, offering customer service and back-office services from France and Madagascar. This article brings together the public information available as of 18 October 2026: legal identity, services, pricing, locations, headcount according to each source, and reviews. It ends with questions to ask before signing and several alternatives, including MaaSil Inc, the publisher of this article.

Nacre Solutions at a glance

Who is Nacre Solutions?

Nacre Solutions is a simplified joint-stock company (SAS) registered under the French company registration number (SIREN) 788 998 342. According to the Annuaire des Entreprises, it was founded on 1 May 2012, with share capital of €26,000.

The Nacre Solutions website presents the company under the slogan "L'Externalisation Augmentée" ("Augmented Outsourcing"). It states that the company is run by four partners and has operated "since 2012".

In the register, the main declared activity (NAF code, the French classification of activities) is 62.02A, "Computer systems and software consulting". The offering described on the website also covers customer service and back-office. According to the aggregator Tracxn, the company has not raised any funding. Its revenue is not published in the sources consulted.

What services does Nacre Solutions offer?

Nacre Solutions presents itself as a business process outsourcing (BPO) provider: back-office and call centre. Its LinkedIn page mentions "5 areas of activity", which the Services page and the other pages of the website describe as follows:

1. Customer service and BPO: debt collection, credit management, risk analysis, customer surveys, loyalty and helpdesk (user support), advertised as "24/7".

2. Administrative outsourcing: human resources, accounting, invoicing, quotes and collection follow-up.

3. Digital strategy creation and consulting: websites, online shops, mobile and web tools.

4. IT infrastructure.

5. Collaborative IP telephony (telephony over the Internet).

The website cites six sectors: airports, insurance, e-commerce, press, training and real estate. No client names could be found in the sources consulted.

The job offers in Madagascar show the profiles in use: customer advisers, outbound call advisers, administrative tele-assistants, quality analysts and a bilingual trainer. Fluent French is required. The other languages offered to clients and the tools used are not published.

How much does Nacre Solutions cost?

Nacre Solutions does not publish its pricing: services are offered on quote. The "Mission" page of the website mentions "attractive rates" without giving any amount. The terms of use specify that descriptions and prices may change without notice.

The minimum commitment, trial period, set-up fees and included scope are not published either. To compare, you need to request a detailed quote by service and by profile, with amounts excl. VAT.

Where do Nacre Solutions' teams work?

In France

The register lists two active establishments: the Paris head office and a site in Villepinte (Seine-Saint-Denis), opened on 14 January 2026. On the same date, the Roissy-en-France establishment was closed.

The company's website, for its part, cites sites in Roissy-en-France and Toulouse. The register lists no establishment in Toulouse. The two sources therefore do not describe the same locations at the date of consultation.

In Madagascar

Nacre Solutions has a centre in Antananarivo, the capital of Madagascar, in the Ivandry/Alarobia district, according to its job offers published on Asako. According to an AllAfrica article from July 2025, the company has been present there since 2015. The positions offered are permanent (open-ended contracts) and full-time. The exact helpdesk hours and the share of remote work are not published.

Headcount: different figures depending on the source

The published headcount figures do not cover the same scope. They must not be added together: each line reflects one source, at a given date.

What do reviews say about Nacre Solutions?

As of 18 October 2026, no public average score could be assigned to Nacre Solutions. There is no Trustpilot page under its name, and Google reviews could not be consulted.

Pages titled "Nacre" exist on Indeed and Glassdoor, with fewer than five reviews each, some dating from 2013. Nothing indicates that they concern Nacre Solutions: they are not used here. No business press article about the company was found. The most reliable approach remains to ask the company directly for client references.

What are Nacre Solutions' strengths?

According to public information:

• Track record: the company has existed since 2012, according to the official register.

• Dual presence: a legal head office in Paris and a production centre in Antananarivo.

• Broad offering: customer service, debt collection, back-office, digital, IT and telephony with a single provider, according to its website.

• Active recruitment: 10 permanent job offers were online on Asako in September and October 2026; in July 2025, HR management announced a target of 1,000 employees in Madagascar.

Points to check before choosing Nacre Solutions

These questions concern information that public sources do not allow us to confirm.

1. Which entity signs the contract: the Paris SAS or a Malagasy entity? Where are the teams assigned to the account based?

2. What is the all-inclusive monthly cost, by profile and by service, including set-up, training, tools and telephony?

3. Which certifications are held (ISO 9001, ISO 27001), and since when? A quality manager job offer indicates that the role aims to obtain ISO certifications.

4. How does the "24/7" helpdesk work: which time slots, which languages, which site?

5. Which languages are covered beyond French?

6. What are the minimum commitment and the exit notice period?

7. Which verifiable client references exist in your sector?

8. How is data protected: location, subcontracting from Madagascar, GDPR clauses (the European data protection regulation)?

Which companies is Nacre Solutions suited to?

According to its own statements, Nacre Solutions is aimed at companies that want to hand a complete service to a provider: customer service, debt collection, helpdesk or administrative management, notably in airports, insurance, e-commerce, press, training and real estate.

The offering may suit a company that wants to bring BPO, digital projects and IT together with a single supplier, with a head office in France. The size of client targeted is not published. For a multilingual need or one subject to certifications, the points above should be clarified before signing.

What alternatives are there to Nacre Solutions?

The choice mainly depends on one question: hand a complete service to a provider, or integrate dedicated staff into your team? Our guide to choosing a BPO provider details the criteria to compare.

Nosycom

According to its listing on Expat.com, Nosycom presents itself as a BPO and call centre provider in Madagascar since 1997, with a team of more than 200 people in Antananarivo. It cites data entry and inbound and outbound calls.

Konecta

Konecta is a large customer service group. According to AllAfrica, it exhibited at the same recruitment fair as Nacre Solutions, in July 2025 in Antananarivo, with positions open to junior profiles. Its pricing and its headcount in Madagascar remain to be verified.

MaaSil Inc

MaaSil Inc, the publisher of this article, follows a different model: Employer of Record (EoR) (an employer-of-record arrangement). Its consultants, based in Madagascar, are 100% integrated into a client's team, with its tools and processes. The client manages the assignments; MaaSil handles recruitment, the contract, payroll and HR follow-up.

According to its published pricing, MaaSil charges €55 to €100 excl. VAT per day for general profiles (about €1,150 excl. VAT per month on average) and €120 to €250 excl. VAT per day for senior developers. MaaSil reports more than 100 consultants and more than 40 clients.

MaaSil is a good fit for French-speaking SMEs, startups and mid-sized companies (ETIs) that want to integrate dedicated staff into their teams. MaaSil is less suitable for high-volume call centres open 24/7 in several languages, very short projects and needs that must remain in France.

FAQ: frequently asked questions about Nacre Solutions

Who is Nacre Solutions? Nacre Solutions is a French SAS founded on 1 May 2012, with its head office in Paris. It offers outsourced customer service, back-office, digital and IT services. It also has a centre in Antananarivo, Madagascar.

Does Nacre Solutions publish its pricing? No. Nacre Solutions' services are offered on quote, and no price is displayed on its website. Its terms of use specify that prices may change without notice.

How many employees does Nacre Solutions have? The figures vary depending on the source and scope. The website states more than 200 staff across France and Antananarivo; HR management mentioned about 300 people in Madagascar in July 2025. The register lists 1 or 2 employees for the French SAS alone.

Is Nacre Solutions ISO certified? No ISO certification was found in public sources as of 18 October 2026. A quality manager job offer indicates that the role aims to obtain ISO certifications. It is worth asking which ones are held.

Are there reliable reviews of Nacre Solutions? No public score could be assigned to Nacre Solutions, and there is no Trustpilot page under its name. The safest approach is to ask for verifiable client references.

What are the alternatives to Nacre Solutions? In Antananarivo, Nosycom and Konecta also offer call centre and BPO services. MaaSil Inc follows a different model: dedicated consultants, integrated into the client's team, with published pricing.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 18 October 2026. Offers and pricing may change. Spotted an error? Write to us via our contact page.

• Annuaire des Entreprises: NACRE SOLUTIONS record

• Nacre Solutions official website

• Nacre Solutions LinkedIn page

• Asako: Nacre Solutions recruiter profile

• AllAfrica: customer service fair in Antananarivo (July 2025)

• Tracxn: Nacre Solutions profile

• Expat.com: Nosycom listing