Vipp: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information verified as of 17 October 2026; sources at the end of the article.

Vipp, also presented as Vipp Interstis, is a French customer service and BPO (Business Process Outsourcing) group whose production centres are located in sub-Saharan Africa. Contrary to what some searches suggest, Vipp declares no presence in Madagascar. This article gathers the publicly verifiable information as of 17 October 2026: legal entity, services, pricing, locations and reviews. It then offers questions to ask before signing, followed by alternatives, including MaaSil, the publisher of this article.

Vipp at a glance

Who is Vipp?

The company presents itself under the names "Vipp", "Vipp Interstis" and "Groupe Vipp". It has no connection with Vipp, the Danish design brand.

The French entity that publishes the site is Interstis, an SAS (simplified joint-stock company) created in 2010 in Paris. Its French company registration number (SIREN) is 528 848 807, which can be checked on the official company directory. Its president is Groupe VIPP SAS, the group's parent company. The group's founder and chairman, Charles-Emmanuel Berc, is described as CEO by the African business press.

According to the press, the first centre opened in Yaoundé (Cameroon) in 2011. The group's website then dates the opening of Cotonou (Benin) to 2018, Lomé (Togo) to 2020 and Kigali (Rwanda) to 2021.

According to Societe.com and Xerfi, Interstis generated €22.5M in revenue in 2024 and has fewer than 20 employees in France. Societe.com reports €18,675,000 for 2025, which is 17% lower. These figures cover only the French entity; the group's consolidated revenue is not published. Societe.com also flags a legal notice dated 5 October 2026 about a head office transfer to Montrouge, a single-source piece of information not verified in the official register.

What services does Vipp offer?

Vipp's website organises its offering into five areas of expertise, all declared by the company:

• Call centre: multichannel customer service, scaling up during peaks and "guaranteed 24/7 service continuity".

• Administrative and operational outsourcing: management, accounting, purchasing, HR, document processing and back-office.

• Digital and IT services: developers "on a time-and-materials or project basis", technical support, systems and network administration, data annotation for AI.

• Outsourced sales: telesales, telemarketing, loyalty programmes, campaigns by phone, email, SMS or automated voice agent.

• Social media: moderation, management of interactions and detection of "bad buzz".

The model described is that of an offshore contact centre and BPO: teams work in production sites whose capacity is expressed in "positions" (workstations), and the provider manages the service. The site does not describe a dedicated team member integrated into the client's team. The announced working languages are French, English and local languages. No tool or client is named publicly.

How much does Vipp cost?

Vipp does not publish its pricing. The site offers a contact and call-back form, with no price grid and no hourly, daily or monthly rate. The minimum commitment, any trial period and set-up fees are not published either.

The site puts forward arguments without figures, such as "cost-controlled services" and "variable, predictable and optimised" costs. To compare, you need to request a detailed quote per profile, specifying what it includes: workstation, tools, supervision, quality control and training.

Where do Vipp's teams work?

The "The group" page of the Vipp website lists three production sites:

The site sometimes gives five countries (Benin, Cameroon, Ethiopia, Rwanda, Togo), on the home page and in "The group", and sometimes three countries (Benin, Togo, Rwanda), in the list of sites and on the recruitment page. The current status of the Cameroon site is not specified. Ethiopia was announced as "coming soon" in April 2021, with no published address. In France, the group mentions Paris and Anteuil (Doubs). Madagascar does not appear on any page consulted.

The teams work in physical centres. According to the site, the Cotonou and Lomé centres have a medical centre, and the Cotonou centre has a crèche.

What do reviews say about Vipp?

We found no verifiable public reviews of Vipp Interstis, from either clients or employees. On Trustpilot, a search for "vipp interstis" only returns the Danish brand of the same name. The Google and Glassdoor listings could not be consulted.

The only information available comes from employer labels. The trade press announced the Great Place To Work label for Vipp-Interstis in April 2021. A company press release from July 2022 announces a "Best Places to Work" label for the second year running, with "98% of employees" willing to recommend the organisation. The method of this survey is not published.

What are Vipp's strengths?

• A large stated capacity: 2,800 positions across three sites and, according to the home page, 40 million contacts per year.

• A broad offering, from customer service to data annotation for AI.

• 24/7 continuity announced for the call centre.

• A long-standing presence: a first centre in 2011 and public accounts for the French entity.

• Stated commitments: 2025 code of ethics, whistleblowing system and claimed GDPR (General Data Protection Regulation) compliance.

Points to check before choosing Vipp

These questions concern what the public information does not specify, without prejudging the quality of the service.

1. Price: what is the all-inclusive monthly cost per profile, and are there launch fees?

2. Production location: which site would the team work from? Are the Cameroon and Ethiopia sites operational?

3. Capacity: the published headcounts vary (just over 2,000 or 3,000 employees). How many people would be dedicated to the project?

4. Contract: which entity signs, which one invoices and which subsidiary delivers the service?

5. Data: which clauses govern transfers outside the European Union? No ISO 27001 certification was found.

6. Hours: which time slots are actually covered in the client's language?

7. Quality: which contractual indicators and which client references can be contacted?

8. Continuity: what plan is in place in the event of a power or internet outage?

Which companies is Vipp suited to?

Based on its offering, Vipp targets French and European companies that want to outsource a volume of contacts or tasks to a centre managed by the provider: 24/7 customer service, telephone sales, moderation, back-office or data annotation, in French or English.

A prior check is needed for companies that want to know a price before any discussion, or that are looking for a dedicated team member integrated into their team, a model the site does not describe.

What are the alternatives to Vipp?

The choice depends on the model you are looking for: buying a volume of contacts handled by a centre, or integrating dedicated team members. Our guide to call centre outsourcing details the criteria to compare.

Foundever

Foundever states that its global headquarters is in Luxembourg and that it has 130,000 people. Its locations page lists, in Africa, Egypt, Côte d'Ivoire, Madagascar, Morocco, Senegal and South Africa, among others.

Intelcia

Intelcia announces 40,000 employees in 17 countries. In Africa, its site lists Morocco, Madagascar (2 sites, 2,200 employees), Senegal, Côte d'Ivoire, Cameroon and Tunisia, among others.

MaaSil Inc

MaaSil, the publisher of this article, offers employer of record services (Employer of Record, EoR-type staff provision) for consultants based in Madagascar. According to MaaSil, they are 100% integrated into the client's teams, with the same tools and processes. MaaSil handles recruitment, payroll and HR follow-up; the client manages the assignments.

MaaSil publishes its pricing: from €55 to €100 excl. VAT per day for general profiles, or around €1,150 excl. VAT per month, and from €120 to €250 excl. VAT per day for senior IT developers. On its "Why us" page, MaaSil announces more than 100 consultants and more than 40 clients.

According to MaaSil, this model suits French-speaking SMEs, startups and mid-sized companies that want to integrate dedicated team members (support, back-office, IT). MaaSil states that it is less suited to high-volume 24/7 call centres in several languages, very short projects and exclusively onshore needs.

FAQ: frequently asked questions about Vipp

Who is Vipp Interstis? Vipp Interstis is a French customer service and offshore BPO group, with centres in sub-Saharan Africa. Its French entity, Interstis, is a Paris-based SAS created in 2010.

Where are Vipp's centres located? Vipp's website lists three production sites: Cotonou (Benin), Lomé (Togo) and Kigali (Rwanda). Other pages also mention Cameroon and Ethiopia.

Does Vipp have a centre in Madagascar? Vipp declares no presence in Madagascar. The country appears neither on its site nor in the press consulted.

What are Vipp's prices? Vipp publishes no pricing and works on a quote basis. The minimum commitment and set-up fees are not published.

What are the reviews of Vipp Interstis? No verifiable public reviews from clients or employees were found. The only information available is employer labels obtained in 2021 and 2022.

How many employees does Vipp have? Vipp's home page announces 3,000 employees in 5 countries, and the recruitment page just over 2,000 across 3 countries. The French entity has fewer than 20 employees.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 17 October 2026. Offers and prices may change. Spotted a mistake? Write to us via our contact page.

• Vipp Interstis – official website (The group, Expertise, Recruitment pages)

• Annuaire des entreprises – Interstis

• Societe.com – Interstis

• Xerfi – Interstis

• En-Contact – Great Place To Work label (April 2021)

• PR Newswire – Best Places to Work press release (July 2022)

• Foundever – Locations

• Intelcia – Official website