Comdata: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information verified on 16 October 2026; sources at the end of the article.

Comdata was an Italian BPO (Business Process Outsourcing) group specialising in contact centres. After its merger with the Spanish group Konecta, the Comdata brand was replaced by "Konecta" on 1 February 2024. This guide explains that change, describes the group's offer, countries, pricing and reviews, then lists the questions to ask and some alternatives, including MaaSil, the publisher of this article. Please note: the website comdata.com belongs to another company, unrelated to this group.

Comdata at a glance

Who is Comdata?

Comdata is the former name of an Italian contact centre group. On 13 April 2022, according to Invest in Spain, Konecta (Spain) and Comdata (Italy) announced their merger. The new group presented itself as the "sixth-largest global group" in the sector, with more than €2 billion in revenue and around 130,000 employees, headquartered in Madrid.

From Comdata to Konecta

According to the Italian outlet CorCom, the Comdata brand disappeared in favour of Konecta on 1 February 2024. The konecta.com website no longer mentions Comdata. A company searching for "Comdata" is therefore dealing with Konecta today.

The legal entity in France

In France, the company is Konecta Holding France, a SAS registered on 13 July 2017 under the SIREN number 831 004 957 (French company registration number). Its head office is in Levallois-Perret, near Paris, and its activity is classified as "call centres" (NAF code 82.20Z). A secondary establishment in Gennevilliers still carries the name "Comdata Holding France". The data can be consulted on the Annuaire des entreprises.

According to the Xerfi profile of Konecta Holding France, this holding company has 100 to 199 employees and generated €314 million in revenue in 2024. This figure covers only this entity.

At group level, according to ION Analytics (Debtwire), revenue reached €1,001.2 million in the first half of 2026, down 1.3% year on year, and €1.975 billion over the twelve months to the end of June 2026.

What services does Comdata offer?

The Konecta website, written in English, is organised around five families: "Kolibri AI platform", "Customer Experience", "Growth, marketing & revenue generation", "Employee Experience" and "Strategy & transformation".

Customer experience

The Customer Experience page of Konecta covers customer service, technical support, sales, back-office and AI agents. Konecta describes delivery that is "onshore" (in the client's country), "nearshore" (in a neighbouring country) or "offshore" (in a distant country), in the form of "fully managed services". These are services managed by the provider: the pages consulted do not present the provision of dedicated staff.

Other offers

The Growth, marketing & revenue generation offer covers lead generation, sales conversion, digital campaigns and debt collection. Konecta presents it as a "zero-risk model": it states that it bears the set-up costs and ties its remuneration to results.

The "Employee Experience" offer concerns IT support for the client's employees: help desk, workstations and equipment rental, in an alliance with Lenovo. The sectors highlighted are banking, telecoms, retail, energy, automotive, healthcare, insurance, media and the public sector.

How much does Comdata cost?

Konecta, which replaced the Comdata brand, publishes no pricing. Its offer pages show no price list, no billing unit, no minimum commitment and no trial period: it operates on quotation. The only public detail is that the Growth offer is presented with remuneration tied to results.

Where do Comdata's teams work?

On its Who we are page, Konecta states that it employs "more than 109,000 people" in 28 countries, in more than 40 languages. The figures vary by date: CorCom cited more than 130,000 employees in 25 countries in January 2024.

The Konecta Locations page shows in particular these headcounts (declared, not verified):

The page also lists eight other countries, including Brazil, Romania and the United Kingdom. In Madagascar, the magazine En-Contact cites Konecta among the major call centre players (1 October 2025). Service hours and the share of remote working are not published.

In Italy, the European agency Eurofound records the announcement, in December 2025, of a consolidation of the Ivrea and Asti sites into Turin, affecting around 1,100 employees, followed by a reorganisation plan for the Piedmont sites in early 2026.

Certifications

According to the Certifications and recognitions page, Konecta holds the ISO/IEC 42001:2023 standard (AI management) globally. The ISO 9001 (quality) and ISO 22301 (business continuity) standards apply to sites in the United Kingdom. The ISO 27001 standard (information security) is not listed, and no certification is indicated for France, Madagascar or Morocco.

What do reviews say about Comdata?

No reliable average rating is available. On Trustpilot, the konecta.com profile shows 0 reviews; it was claimed by the company in August 2026. Other profiles with similar names exist, but their link to the group is not established.

No usable customer review was found elsewhere, and the employee review pages of Indeed and Glassdoor could not be opened: we therefore publish no figure. A Glassdoor listing for "Comdata" also appears to concern the American fuel card namesake.

What are Comdata's strengths?

According to the information published by Konecta:

• Coverage: more than 109,000 people, 28 countries and more than 40 languages.

• Choice of delivery location: onshore, nearshore or offshore, including France, Morocco and Madagascar.

• Results-based remuneration on the Growth offer.

• References: Netflix, Nissan, Sanofi, Danone or Hertz, with a response rate of 97.5% announced for Danone.

• Awards: "Leader" in Everest Group's CXM PEAK Matrix in 2026, EcoVadis Bronze.

Points to check before choosing Comdata

1. Which entity signs? The Comdata brand no longer exists: ask for the exact legal name of the contracting party and the scope of the local subsidiary.

2. What is the all-inclusive cost per agent or per interaction, including set-up fees and exit conditions?

3. Which specific sites will handle your flows, with what headcount and what continuity plan?

4. Which certifications cover the planned site, in particular for information security?

5. What minimum volume is accepted for an SME?

6. Are the advisers dedicated or shared? What is their turnover rate?

7. Are any site changes planned within your scope?

Which companies is Comdata suited to?

Konecta claims "more than 500 large companies" as clients. The group is aimed mainly at organisations that outsource large volumes of interactions, in several languages and across several channels. No offer for very small businesses or SMEs appears on the pages consulted.

What alternatives are there to Comdata?

The information below is declared by each company on its website.

ADM Value

ADM Value offers front office (customer service, technical support, sales), consulting and back office. Its website shows 8 countries, including France, Morocco and Madagascar, and "+8,000 employees".

Outsourcia

Outsourcia presents itself as a group "established in 2003", active in customer relations, back-office, research and medical outsourcing. It lists references such as Orange, Engie and Cdiscount.

Concentrix

Concentrix Corporation declares more than 160 clients from the Fortune Global 500 ranking and ISO 42001:2023 certification.

MaaSil Inc

MaaSil, the publisher of this article, follows a different model. According to MaaSil, this is Employer of Record (EoR) employment (EoR-type staff provision): consultants based in Madagascar are 100% integrated into the client's teams. MaaSil handles recruitment, payroll and HR follow-up; the client directs the assignments. MaaSil announces more than 100 consultants and more than 40 clients.

Its pricing is published: €55 to €100 excl. VAT per day for general profiles and €120 to €250 excl. VAT per day for senior IT developers. MaaSil targets French-speaking SMEs, startups and mid-sized companies that want to integrate a dedicated team member. It is less suited to high-volume, 24/7, multilingual call centres: see our guide to evaluating call centre providers.

Comparison table

FAQ: frequently asked questions about Comdata

Does Comdata still exist? No, not as a brand. After its merger with the Spanish group Konecta, announced in 2022, the Comdata brand was replaced by "Konecta" on 1 February 2024.

Are Comdata and Konecta the same company? Yes. Konecta (Spain) and Comdata (Italy) announced their merger on 13 April 2022. In France, an establishment of Konecta Holding France still carries the name "Comdata Holding France".

Is this Comdata linked to Comdata fuel cards? No. The comdata.com website presents "Comdata, a brand of Corpay, Inc.", which supplies fuel cards to truck fleets in the United States. This activity has no connection with the contact centre group that became Konecta.

Does Comdata publish its pricing? No. Konecta, which replaced the Comdata brand, publishes no price list, no minimum commitment and no set-up fees. Prices are set on quotation.

Does Comdata have teams in Madagascar? Yes, under the Konecta name: the group shows 2,500 people in Antananarivo. To compare providers, see our guide to choosing a BPO provider.

What do reviews say about Comdata? Few data are verifiable. The Trustpilot profile of konecta.com shows 0 reviews, and the employee review pages could not be consulted. Reviews published under the name "Comdata" may concern the American namesake.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 16 October 2026. Offers and pricing may change. Spotted an error? Write to us via our contact page.

• Addio al brand Comdata, CorCom (2024)

• Comdata et Konecta, Invest in Spain (2022)

• Konecta Holding France, Annuaire des entreprises

• Konecta Holding France, Xerfi

• Who we are, Konecta

• Locations, Konecta

• Certifications & recognitions, Konecta

• Customer Experience, Konecta

• Growth, marketing & revenue generation, Konecta

• Trustpilot profile of konecta.com

Other sources without links: ION Analytics / Debtwire (30 September 2026), Eurofound (records 203849 and 204442), En-Contact (1 October 2025).