Serenity Center: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information verified as of 24 October 2026; sources at the end of the article.

Serenity Center is a medical answering service provider based in Antananarivo, Madagascar, working for medical practices, health centres, clinics and hospitals in France. Its remote medical secretaries take patients' calls and manage diaries. This article brings together the public information on the company: identity, services, billing, opening hours, data security, reviews, points to check and alternatives, including MaaSil. Most of the details come from Serenity Center's website and sales brochure, so they are the company's own claims.

Serenity Center at a glance

Who is Serenity Center?

According to its brochure, Serenity Center is a "centre of expertise in medical telephone secretarial services in Madagascar". Its LinkedIn page places it in the "Outsourcing and Offshoring Consulting" sector, and the website states that it has been operating "since 2018".

The company's registered name, legal form and registration number are not published. The website has no legal notice page, and no matching entry was found in the French registers consulted (Annuaire des entreprises, Societe.com, Pappers). The Malagasy register could not be consulted online. No executive is named: the website only mentions job titles, including a site director and a training manager.

The address varies depending on the source: the website gives sometimes the "Zone Zital" in Ankorondrano and sometimes, in the 2025 brochure, the "Immeuble IMMOSOA, Village des jeux Ankorondrano". The footer of the Serenity Center website also mentions Activ Solution Maurice, Optiserv, Buro Services and Activ Solutions Madagascar. Activ Solution describes Serenity Center as a "partner", without specifying any legal or ownership link.

What services does Serenity Center offer?

The "Nos expertises" menu lists five services: medical answering service, medical diary management, medical call outsourcing, medical telephone cover and customer service. The tasks described cover:

• telephone reception: urgent calls, screening, message taking and call transfer;

• diary management: real-time appointment booking and appointment reminders;

• patient file follow-up, outbound calls and mail handling.

The target clients are medical practices, health centres, clinics and hospitals. The blog publishes articles for dentists, osteopaths, general practitioners, psychologists and physiotherapists. French is the only working language mentioned.

According to the medical answering service page, a dedicated assistant answers in the practice's name. The client chooses the time slots, outsources all or part of its calls and sees messages in real time. The website displays the logos of appointment software such as Doctolib, Maiia and Callibri. The medical secretaries must hold at least the baccalauréat (the French secondary school leaving diploma) and have an "excellent" level of French.

How much does Serenity Center cost?

Serenity Center does not publish a price list. The website presents "100% tailor-made" pricing, with two billing modes to choose from: hourly, based on 40 hours per week, or performance-based, according to the number of calls. The price per hour or per call is not stated anywhere; the amount is obtained on request.

The savings advertised vary between blog articles: a cost "halved compared with an in-house team" (June 2026) or a reduction in switchboard costs "of 40% to 50%" (August 2026). The basis of comparison is not specified.

The Customer service page announces "No minimum term commitment". The equipped workstation, the internet connection and two weeks of training before starting are presented as included. No trial period is mentioned.

As a benchmark, the health media outlet Lonasanté notes medical answering offers "from €0.50 excl. VAT per call or €35 incl. VAT per month" (excl. VAT: excluding value added tax; incl. VAT: including all taxes). This market benchmark does not relate to Serenity Center.

Where do Serenity Center's teams work?

The teams work in Antananarivo, with a time difference of 1 or 2 hours from France depending on the season. The website mentions equipped workstations and on-site supervision.

The stated hours vary depending on the source. The Customer service page indicates cover "365 days a year, from 7:30 am to 7:30 pm", whereas the sales brochure announces a reception service "24 hours a day, 7 days a week". The coverage window must therefore be set by contract.

Calls are recorded and audited by managers, with a target answer rate above 95% within three rings. An article dated 12 August 2026 declares GDPR procedures (the European data protection regulation) and health data flows "end-to-end encrypted via VPN". No certification is displayed, neither ISO 27001 (information security) nor HDS (the French certification for health data hosts).

What do reviews say about Serenity Center?

As of 24 October 2026, no customer or employee review published by a third party was found: not on Trustpilot, Google, Glassdoor or Indeed. No average rating is available, and the website names no client.

Its LinkedIn page regularly publishes job offers for medical secretaries. The headcount remains uncertain: LinkedIn shows a range of 51 to 200 employees, but 8 profiles linked to the page.

What are Serenity Center's strengths?

Based on public information, the offer stands out through:

• a specialisation in medical secretarial work, with content by speciality;

• the stated mastery of appointment software used in France, including Doctolib and Maiia;

• two billing modes to choose from, per hour or per call, with no stated minimum term;

• stated cover 365 days a year, including weekends and public holidays;

• local supervision and audited calls.

Points to check before choosing Serenity Center

These questions arise from the information published, or missing, on the provider's website:

1. Which company signs the contract (registered name, country, registration number) and which law applies?

2. What is the all-inclusive price per hour and per call, with the currency, VAT and any set-up fees?

3. What opening hours are guaranteed in writing, and how are French and Malagasy public holidays handled?

4. Where is health data stored, what processing contract (Article 28 of the GDPR) is offered, and is the host HDS-certified?

5. What are the written notice and exit conditions?

6. How is an absent medical secretary replaced, and what contingency plan exists in the event of an internet or power outage?

7. Which reference clients can be contacted, and what actual answer rates are measured?

Which businesses is Serenity Center suited to?

Serenity Center is aimed at healthcare professionals in France: private practices, health centres, clinics and hospitals. The offer suits those who want to entrust telephone reception and the diary to a dedicated medical secretary trained on their appointment software.

It is a less clear-cut answer to a need for several languages, to a company outside the healthcare sector, or to an organisation that requires a security certification and an identified contracting entity from the very first conversation.

What are the alternatives to Serenity Center?

The information below comes from the providers' websites, consulted on 24 October 2026. Our guide to evaluating call centre providers offers selection criteria.

Téléservices

Téléservices is a medical answering centre in Antananarivo that publishes its prices: €0.55 incl. VAT per call for general practitioners, podiatrists and osteopaths (minimum €30 incl. VAT), and €0.65 incl. VAT for specialists (minimum €60 incl. VAT). It announces hours from Monday to Friday, 8 am to 8 pm, and on Saturday, 8 am to 12 noon.

Télésecrétariat Madagascar

Télésecrétariat Madagascar lists a call centre in Antananarivo and an office in Mauritius. It offers medical answering and a business switchboard service for France, Belgium, Switzerland and Luxembourg. Its prices are not published.

Beepeeoo

Beepeeoo lists addresses in Paris and Antananarivo, and offers multichannel customer relations on request. Its medical answering service page mainly describes a general customer service.

MaaSil Inc

MaaSil Inc is a Paris-based company that offers Employer of Record (EoR) placement of consultants based in Madagascar. According to MaaSil, these consultants are 100% integrated into the client's teams, and the client directs the work day to day. MaaSil publishes its pricing: €55 to €100 excl. VAT per day for general profiles (assistant, accounting, customer relations, HR), and €120 to €250 excl. VAT per day for senior developers.

MaaSil does not meet the same need as Serenity Center. Its profile mentions neither medical answering nor per-call billing. MaaSil may suit an SME that wants to bring in a dedicated full-time team member, for example an administrative assistant. It is less suited to round-the-clock cover, a very short project or a need exclusively in France. Its Why us page details its recruitment.

FAQ: frequently asked questions about Serenity Center

What is Serenity Center? Serenity Center is a medical answering service provider based in Antananarivo, Madagascar. It answers calls and manages the diaries of medical practices, health centres, clinics and hospitals in France.

How much does Serenity Center cost? Serenity Center does not publish its prices. Its website announces tailor-made billing, hourly based on 40 hours per week, or according to the number of calls. The amount is obtained on request.

Are there any reviews of Serenity Center? As of 24 October 2026, no customer or employee review published by a third party was found, and no average rating is available.

Is Serenity Center available at night and at weekends? The website states either cover 365 days a year from 7:30 am to 7:30 pm, or a reception service 24 hours a day, 7 days a week. The exact coverage window should be clarified in the contract.

Is health data protected at Serenity Center? The company declares GDPR procedures and data flows encrypted via VPN. No HDS certification is mentioned: it is advisable to request the processing contract provided for by Article 28 of the GDPR.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 24 October 2026. Offers and prices may change. Spotted a mistake? Write to us via our contact page.

• Serenity Center: home page

• Serenity Center: medical answering service

• Serenity Center: customer service

• Serenity Center: medical telephone reception (12 August 2026)

• Serenity Center sales brochure (PDF)

• Serenity Center LinkedIn page

• Lonasanté: medical answering service, prices and HDS rules

• Registers consulted with no result: Annuaire des entreprises, Societe.com, Pappers