Sqwad: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information verified on 24 October 2026; sources at the end of the article.

Sqwad is the trading name of STUDY CALL, a company registered in Paris in 2022 that offers outsourced sales and customer service using independent agents working remotely. The company calls this model "Team as a Service". This article gathers the verifiable public information on Sqwad (identity, services, pricing, teams, reviews), the questions to ask before signing, and then some alternatives, including MaaSil Inc, the publisher of this article.

Sqwad at a glance

Who is Sqwad?

A brand of the company STUDY CALL

Its About page presents Sqwad, a player in BPO (business process outsourcing), as a company "founded in 2022". The legal notice ties Sqwad to "Société STUDY CALL S.A.S", with share capital of €246,556.73, registered with the Paris trade and companies register (RCS). Its French company registration number (SIREN) is 914 500 426. According to the Societe.com page for STUDY CALL, the company was created on 13 June 2022; its head office is at 54 rue de Seine, in Paris.

The official record appears in the Annuaire des entreprises. The date on which the former name Studycall was replaced by the Sqwad brand could not be found.

Management, headcount and revenue

The website presents two co-founders, and its legal notice names one of them as president. The register, for its part, shows a presidency held since 27 September 2022 by a company, M2AD, and the end of the other co-founder's duties as managing director on 6 August 2026.

The register places STUDY CALL in the bracket of 20 to 49 employees. According to Societe.com, the accounts are confidential: revenue cannot be consulted. No fundraising or acquisition was found.

Activity figures that vary from page to page

Sqwad claims "+250 clients" and "5,000+" sqwads in full-time equivalents. For the size of its network, the website states "+65,000 agents" in one place, "+25,000 agents" in another and "18,000 independent agents" in a third. No independent source confirms these figures.

What services does Sqwad offer?

Sqwad describes its "Team As A Service" model as cloud-based contact centres run by independent agents, the "sqwads", led by team leaders. Its home page speaks of a "flexible outsourcing model".

Sales to consumers and businesses

The Sales B2C & B2B page covers sales to consumers (B2C) and businesses (B2B): lead qualification, simple, complex or long sales, conversion, churn reduction (customers leaving) and outbound calls.

Customer service

The Customer care page describes inbound and outbound customer service (technical support, customer support, complaints) by phone, email, chat and social media, "24/7". The home page also mentions a "Trust & Safety" activity.

Tools and artificial intelligence

Sqwad promotes a platform, Sqwad Cockpit, which tracks output, productivity and quality in real time. An AI-based "Agent Copilot" suggests messages to agents; a "Team Leader Copilot" analyses conversations. The website also announces dynamic scheduling and integration with the client's CRM (customer relationship management software) "in less than 30 minutes" via API.

Agent selection and supervision

According to Sqwad, selection has four stages: technical and language tests, individual interviews, call simulations, then approval by the client. Training on the client's tools follows (Sqwad Academy).

The company claims a selection rate of 7% out of roughly 5,000 applications a month. For turnover (the rate at which agents leave), the website states "4%" in one place (Customer care page) and a rate "below 5%" in another (Sales page). Team leaders are "all on permanent contracts" (CDI, open-ended employment contracts).

How much does Sqwad cost?

Sqwad does not publish any pricing. The website promises agents "at the best price" and "flexible and competitive solutions", without giving any figure. Contact is made through a "Deploy your sqwads" form.

The billing unit is not stated: hour, FTE (full-time equivalent), result or sale. The minimum commitment, trial period and set-up fees are not published either. The website's terms and conditions contain no price, term or notice period.

Where do Sqwad's teams work?

According to the Become an agent page, Sqwad's model is "100% independent" and relies on remote working, with no physical call-centre floor. The page claims "agents available in more than 20 countries" and publishes testimonials from agents based in Morocco, France, the United States and Portugal.

The About page mentions operations in Europe, the United Kingdom and the United States. The list of production countries is not published, and no city is given. None of the pages reviewed mentions Madagascar.

What do reviews say about Sqwad?

No verifiable average rating was found: no Trustpilot or Glassdoor page, Google reviews that cannot be consulted, and employer review pages that are inaccessible. No rating is therefore reproduced here.

The Sqwad website does, however, publish client testimonials, including Studi, BlaBlaCar, Indy, Trade Republic and Ornikar. Sqwad cites, for example, "up to 20 conversion points" for BlaBlaCar and "70% of activity outsourced" for Indy. This content is published by Sqwad itself.

What are Sqwad's strengths?

• Named references. HelloFresh, Vestiaire Collective or Swile appear on the website; the blog publishes dated case studies.

• A described selection process. Four published stages, including approval by the client.

• Management tools. Sqwad presents a real-time platform, AI copilots and an API integration.

• Claimed flexibility. Dynamic scheduling for peak periods, "24/7" customer service.

Points to check before choosing Sqwad

1. Price: what is the all-inclusive monthly cost for your volume, and what is the billing unit?

2. Team: how many agents would be assigned to your project, from which countries and in which language?

3. Agent status: since the agents are independent, who is responsible for quality, confidentiality and GDPR compliance (the European data protection regulation)? Is the agent dedicated to your company or shared between clients?

4. Countries: which of the "more than 20" countries claimed would work in your language?

5. Security: no certification (ISO 27001, ISO 9001) is published. What evidence can Sqwad provide?

6. Contract: what are the commitment term, notice period, trial period and set-up fees?

7. Contracting party: does the legal name STUDY CALL SAS actually appear on the quote?

8. Hours: what is the real coverage of "24/7" by time zone and language?

Which companies is Sqwad suited to?

The website does not define a target by company size; its references are mostly growing brands in e-commerce, mobility, fintech (digital financial services) and training. Sqwad may suit a company that outsources sales or customer service with variable volumes and peaks of activity. The published offer does not describe dedicated staff in accounting or IT.

What are the alternatives to Sqwad?

The descriptions below repeat each company's own statements. For a more general comparison method, see our guide to evaluating call centre providers.

Get Human Call

Get Human Call advertises agents based in Madagascar. Its pricing page shows €7.75 including tax per hour for a team of 12 FTEs providing support in French, with a minimum of 2 agents.

Oworkers

Oworkers advertises "No gig workers. No remote. On-site teams": on-site teams, with no freelancers or remote working. The company cites centres in Bulgaria, Madagascar, Egypt, Kenya and the Philippines.

MaaSil Inc

MaaSil Inc, the publisher of this article and based in Paris, offers a different model: the provision of consultants based in Madagascar, close to Employer of Record (EoR) arrangements. According to MaaSil, these consultants are 100% integrated into the client's team, which directs their assignments; MaaSil handles recruitment, the contract, payroll and HR follow-up.

MaaSil publishes its prices on its pricing page: from €55 to €100 excl. VAT per day for general profiles (accounting, human resources, after-sales service, assistant roles), or about €1,150 excl. VAT per month. Senior developers cost from €120 to €250 excl. VAT per day. MaaSil claims more than 100 consultants and more than 40 clients (see the Why us page).

MaaSil may suit a French-speaking SME, startup or mid-cap company (ETI) that wants to bring in dedicated staff for support functions, back-office or IT. It is less suited to a high-volume call centre, to round-the-clock coverage in several languages, to a very short project or to a need for a team located only in the client's own country.

Comparison table

Volume of agents on one side, a dedicated team member on the other: the prices are not directly comparable.

FAQ: Frequently asked questions about Sqwad

Who is behind Sqwad? Sqwad is the trading name of STUDY CALL SAS, registered with the Paris RCS under SIREN 914 500 426. According to the register, the company was created on 13 June 2022.

Does Sqwad publish its pricing? No. Sqwad's website gives no figure and operates on quotes. The billing unit and the minimum commitment are not published either.

Where do Sqwad's agents work? Are there any in Madagascar? According to Sqwad, its agents work remotely from "more than 20 countries", with no list published; the website names Morocco, France, the United States and Portugal. None of the pages reviewed mentions Madagascar.

Are Sqwad's agents employees? No, according to the website: Sqwad's agents are presented as "100% independent". They are supervised by team leaders whom the company says are all hired on permanent contracts.

Is Sqwad ISO-certified? No company certification, such as ISO 27001 or ISO 9001, appears on Sqwad's website. Only internal agent certifications (Sqwad Academy) are mentioned.

What do reviews say about Sqwad? No verifiable average rating was found, on either Trustpilot or Glassdoor. Sqwad's website publishes client testimonials from companies such as BlaBlaCar or Studi, which remain the company's own content.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 24 October 2026. Offers and prices may change. Spotted an error? Write to us via our contact page.

• Sqwad — Home page

• Sqwad — Legal notice

• Sqwad — About

• Sqwad — Customer care

• Sqwad — Sales B2C & B2B

• Sqwad — Become an agent

• Societe.com — STUDY CALL record

• Annuaire des entreprises — STUDY CALL

• Get Human Call — Pricing

• Oworkers — Home page