Votre Assistant Virtuel: reviews, pricing and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information checked on 24 October 2026; sources at the end of the article.

Votre Assistant Virtuel, also known as VAV, offers entrepreneurs and small and medium-sized businesses human assistants who work remotely, dedicated to a single client, from 2 hours a day. Its main website is in French; an English-language version exists under the name VAV Remote Workers. This article brings together what the company publishes about its services, prices and organisation, what online reviews say, and the information to obtain before signing. It then presents several alternatives, including MaaSil, using verifiable criteria.

Votre Assistant Virtuel at a glance

Who is Votre Assistant Virtuel?

Votre Assistant Virtuel presents itself as a provider of "100% human" remote assistants, with the slogan "L'Humain au Cœur du Digital" (Humans at the Heart of Digital). According to the Qui nous sommes page, the founder, Franck Janet, opened a recruitment firm in Miami (Florida) in 2005, then created VAV in 2007. He is described as "Founder and Director" and leads the recruitment of the assistants.

The website publishes no company name, no SIREN number (the French company registration number) and no postal address. The telephone numbers shown are French, but the English-language site gives a number from the Miami area. The country of registration of the entity that signs the contracts is therefore not established.

The recruitment site VirtualPositions presents several related brands: Votre Assistant Virtuel, VAV Remote Workers, VAV Asia (created in 2020 according to its website), VAV Service, Consulting Positions and ThailandCV.

What services does Votre Assistant Virtuel offer?

The model is based on a dedicated assistant, approved by the client in an interview before the start. The company writes: "we guarantee that you will always work with the remote Assistant you have approved".

The Nos services page lists many profiles: administrative assistant, general-purpose assistant, community manager, web marketing assistant, customer support, video editor, bookkeeping support, graphic designer, as well as bilingual or trilingual assistants. The English-language site adds a software developer profile.

For customer service, the Support client page describes welcoming customers, answering their questions and booking appointments. The assistant's hours follow the office hours of the client's country; no round-the-clock offer is advertised.

According to the website's FAQ, the assistants use the usual tools (Zoom, Teams, Slack, Trello, Asana, Google Drive) or the client's own, and send "regular progress reports". The status of the assistants, employees or freelancers, is not specified. The Nos engagements page states that a "dedicated IT engineer" looks after the security of clients' data.

How much does Votre Assistant Virtuel cost?

Votre Assistant Virtuel publishes entry prices, but the amount varies depending on the page consulted. The website states either €499 a month for 4 hours a day, or €250 or €275 a month for 2 hours a day:

The website does not specify whether these amounts are excluding VAT or including VAT. The home page highlights the €499 figure.

No complete price list by profile is published: according to the FAQ, "prices depend on the type of service and the length of the assignment", and the quote is free. The English-language site VAV Remote Workers shows 500 US dollars a month for 4 hours a day, a rate presented as valid for the first half of 2026.

The company advertises a "no commitment" arrangement: the client can stop at the end of each cycle, trial week or month. The exact terms of the trial are not published. If an assistant stops working, the website states: "we will not invoice you for the days not worked" if the client declines a replacement. Set-up fees and the standard contract are not published.

Where do the Votre Assistant Virtuel teams work?

The French commercial website names no country of production. It mentions "more than 150 staff in several countries", working remotely, with no city or premises announced.

The group's recruitment site lists as recruitment areas French-speaking Africa, including Madagascar, the Philippines, Thailand, Indonesia and Latin America. Madagascar is therefore one of the recruitment areas, but the French website does not say where the assistant offered to a given client works.

What do reviews say about Votre Assistant Virtuel?

On Trustpilot, the profile linked to the domain votreassistantvirtuel.com shows a rating of 3.0 out of 5 from 11 reviews, published between April 2023 and December 2025. Of these, 64% are 5-star reviews, 36% are 1-star reviews and there are no reviews in between. The profile carries a different title, "Assistant en ligne", and remains a small sample. No Google rating was found.

Positive reviews mention the team's responsiveness, attentive and well-trained assistants, and the time saved on repetitive tasks. Negative reviews from clients mention performance judged insufficient for some assistants, such as an unstable connection or little visibility on progress. Other reviews come from job applicants, who describe a lack of response during recruitment. The company replies to around half of the negative reviews, generally within 24 hours. On its own website, no client company is named.

What are the strengths of Votre Assistant Virtuel?

• Published entry prices, which give an order of magnitude before any discussion.

• A dedicated assistant, chosen by the client in an interview.

• A start at 2 hours a day, suited to partial delegation.

• An arrangement advertised as no-commitment, with the option to stop at the end of each cycle.

• A wide choice of profiles, from administrative work to graphic design and video editing.

Points to check before choosing Votre Assistant Virtuel

Several pieces of information do not appear on the website. Here are the questions to ask in writing before signing:

1. Which entity signs the contract: company name, country of registration and address?

2. In which country will the proposed assistant work, and under what status?

3. What is the total monthly cost, excluding or including VAT, for the profile and number of hours you want?

4. How are hours counted, and what activity reports will you receive?

5. What does the contract provide in case of the assistant's absence or departure: replacement, lead time, invoicing?

6. How is your data protected (confidentiality, GDPR, the European data protection regulation)?

7. How many assistants and clients does the company have? The website states either "more than 150 staff", or "250+" assistants and "220+" clients.

Which businesses is Votre Assistant Virtuel suited to?

According to its FAQ, Votre Assistant Virtuel targets entrepreneurs, small and medium-sized businesses, e-merchants, startups, digital agencies and private individuals. The offer mainly matches a need for part-time assistance, with a dedicated person for varied tasks: administration, replying to customers, social media or graphic design.

On the basis of public information, it is less suitable for companies that need to know in advance the contracting entity, the assistant's country of work or a security certification. These points should be obtained in writing before signing.

What alternatives are there to Votre Assistant Virtuel?

Assistant Ventures Network (AVN)

Assistant Ventures Network is a virtual assistance and web marketing company whose listed address is in London (United Kingdom). Its Trustpilot profile shows 4.7 out of 5 from 25 reviews, all 5-star. One review mentions the recruitment of virtual assistants in Madagascar through it.

Stealth Agents

Stealth Agents is a virtual assistant company whose listed office is in New Jersey (United States). It does not publish prices: the monthly package is set by quote. It advertises no long-term contract and a full money-back guarantee.

MaaSil Inc

MaaSil Inc, the publisher of this article, has its head office in Paris. According to MaaSil, its model is Employer of Record (EoR) employment of consultants based in Madagascar, fully integrated into the client's teams. MaaSil handles recruitment, payroll and HR follow-up, and advertises more than 100 consultants and more than 40 clients. Its public prices range from €55 to €100 excl. VAT per day for general profiles, or around €1,150 excl. VAT per month. Its recruitment process is described on the Pourquoi MaaSil page.

MaaSil suits French-speaking small and medium-sized businesses, startups and mid-cap companies (ETI, French mid-sized companies) that want to integrate a dedicated team member for support, back-office or IT functions. Its public price list has no option of a few hours a day, and it is less suited to round-the-clock call centres or very short projects. Our guide on the virtual assistant for customer service goes into other criteria.

FAQ: frequently asked questions about Votre Assistant Virtuel

Is Votre Assistant Virtuel (VAV) reliable according to reviews? On Trustpilot, the profile linked to the domain votreassistantvirtuel.com shows 3.0 out of 5 from 11 reviews published between April 2023 and December 2025. The reviews are either 5-star or 1-star. This sample remains limited.

How much does an assistant cost at Votre Assistant Virtuel? The Votre Assistant Virtuel website states either €499 a month for 4 hours a day, or €250 or €275 a month for 2 hours a day, depending on the page. Whether VAT is excluded or included is not specified.

Do VAV's assistants work in Madagascar? The French website of Votre Assistant Virtuel (VAV) does not specify the assistants' country. The group's recruitment site lists Madagascar among its recruitment areas, along with the Philippines, Thailand, Indonesia and Latin America.

Is there a minimum commitment at Votre Assistant Virtuel? No, according to the company. Votre Assistant Virtuel advertises a "no commitment" service, with the option to stop at the end of each cycle, trial week or month.

Who is behind VAV? The Votre Assistant Virtuel website presents its founder and director as a recruiter who created VAV in 2007. No company name or postal address is published: it is worth asking for the identity of the entity that will sign the contract.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, from public information consulted on 24 October 2026. Offers and prices may change. Spotted a mistake? Write to us via our contact page.

• Votre Assistant Virtuel: home page

• Votre Assistant Virtuel: About us

• Votre Assistant Virtuel: Nos engagements

• Votre Assistant Virtuel: Nos services

• Votre Assistant Virtuel: Support client

• VAV Remote Workers: English-language site

• VirtualPositions: the group's recruitment site

• Trustpilot: reviews of votreassistantvirtuel.com

• Trustpilot: reviews of Assistant Ventures Network

• Stealth Agents: official website