Voxens: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information checked on 24 October 2026; sources at the end of the article.

Voxens is a customer relations company based in Rouen, which describes itself as a "member of the Stelliant group". It offers telephone secretarial services, customer relations, administrative processing, outbound calls and claims handling, from several sites in France and one declared site in Madagascar. This article sets out its legal identity, services, pricing, sites and reputation, then the questions to ask before signing and some alternatives, including MaaSil, the publisher of this article.

Voxens at a glance

Who is Voxens?

Two companies on the register

The company that runs Voxens's call centres is VOXENS SERVICES, a SAS (simplified joint-stock company) registered under French company registration number (SIREN) 789 669 728. According to the Annuaire des entreprises, it was incorporated on 26 November 2012 and its main activity is that of a call centre.

A second company, VOXENS GROUPE (SIREN 512 822 008), was incorporated on 1 June 2009. Both companies share the same head office, on rue Martainville in Rouen, and the same executives, but the register does not specify how they are linked: their figures cannot be added together. For this head office, the register gives the postcode 76000 and the site 76600.

Stelliant group and management

Voxens calls itself a "member of the Stelliant group" on its home page. The register lists the company Stelliant as president of both SAS. According to the legal notice, last updated on 28 September 2021, Stelliant publishes the voxens.fr website. The share of the capital it holds is not published.

According to the Qui sommes-nous page, Voxens was founded in 2009; the current role of its founder is not specified. In November 2018, Le Journal des Entreprises reported that Exodial, a Paris-based specialist in outsourced medical secretarial services, was joining the Voxens group, which then had 300 employees and €7.5 million in revenue.

Published figures

According to the register, VOXENS SERVICES generated revenue of €11,124,190 and a net profit of €170,833 in 2024. According to Xerfi, its revenue was €6,855,000 in 2022 and €9,609,000 in 2023. VOXENS GROUPE reports 2024 revenue of €2,587,372 and a net loss of €230,815.

Headcount varies by source and scope: 200 to 249 employees in the register, 244 according to Xerfi, and "around 350 staff" on the website's recruitment page.

What services does Voxens offer?

Voxens describes itself as a multichannel contact centre, serving both B2B and B2C clients. Its website groups the offer into five "areas of expertise".

The page Développer sa relation client also mentions CRM platforms (customer relationship management software). The home page mentions a chatbot called "Dialup" and conversation analysis tools, which no independent source describes.

The sectors cited are healthcare, banking, mutual insurance and provident schemes, the non-profit sector, energy, the press, the public sector and insurance. The website claims 3.6 million outbound interactions and 5.4 million inbound interactions, without stating the period. The languages of service are not published, and the website exists in French only.

How much does Voxens cost?

Voxens does not publish any pricing. As of 24 October 2026, no price or worked example appears on the offer pages consulted; the only call to action is "Se faire accompagner" ("Get support"), leading to the contact page. The website does not state the billing unit (hour, call, flat fee or month), the minimum commitment, the trial period or the set-up fees.

Where do Voxens's teams work?

The Qui sommes-nous page states 300 workstations in Rouen, 50 in Paris, 178 for Orléans and Chauny combined, and 90 in Madagascar, on "two floors", presented as "offshore" capacity.

The website states at one point "800 workstations" and "7 production sites", and at another a breakdown by site that totals 618 workstations and names five locations. On the register, VOXENS SERVICES has establishments in Rouen and Chauny (opened on 26 December 2022); Paris and Orléans do not appear there and may belong to another entity of the group. For Madagascar, neither the city, the legal entity nor the headcount is published, and no independent source was found.

Opening hours, certifications and employment

The website advertises "24/7 telephone cover" for telephone secretarial services; the hours of the other services are not published. The offer pages display "Certifié ORIAS" (the French register of insurance intermediaries), without a registration number. The home page shows an ISO 18295-1 logo, the international standard for contact centres, without a certificate that can be consulted. The recruitment page states "65% of staff on permanent contracts" (CDI, contrat à durée indéterminée).

What do reviews say about Voxens?

No public customer reviews of Voxens were found. As of 24 October 2026, Trustpilot has no Voxens page, Google reviews could not be consulted and the website names no client. On the employee side, an Indeed page exists but could not be opened: no rating is reproduced here.

What are Voxens's strengths?

According to public sources:

• A broad offer: five service families, across telephone, email, social media and chat.

• Production in France (Rouen, Paris, Orléans, Chauny), with a stated aim of regional employment, and an offshore option in Madagascar.

• Telephone secretarial services 24/7, according to the website.

• An identified group: membership of Stelliant appears on the register.

• Published accounts, with a positive net result in 2024 for VOXENS SERVICES.

Points to check before choosing Voxens

1. What is the full cost, per hour, per call handled or as a monthly flat fee? What is included: tools, training, supervision, reports?

2. Which site will handle my business (Rouen, Paris, Orléans, Chauny or Madagascar), in which language, and how is the gap between 800 and 618 workstations explained?

3. Which company signs the contract: VOXENS SERVICES, VOXENS GROUPE or Stelliant?

4. Which certifications do you currently hold? Can you provide the ISO 18295-1 certificate and the ORIAS number?

5. What are the minimum commitment, the notice period and the exit conditions?

6. Can I speak to a client in my sector?

7. What service level is guaranteed (answer time, quality rate, hours) outside telephone secretarial services?

Which companies is Voxens suited to?

According to its website, Voxens is aimed at organisations in the sectors cited that want to outsource a volume of inbound or outbound calls, 24/7 telephone reception or claims handling. A company that wants production mainly in France will find several declared sites there. The website does not describe a dedicated team member integrated into the client's teams, and publishes neither pricing nor languages of service.

What are the alternatives to Voxens?

These companies work in customer relations or outsourcing, with a presence in Madagascar. MaaSil also offers a guide to evaluating call centre providers.

ProContact

ProContact Ltd, a Mauritian company, says it was founded in 2001. According to its page Nos implantations, it has sites in Mauritius, in Madagascar (Antananarivo, opened in 2015) and in Rodrigues (opened in 2019).

OCEANCALL

OCEANCALL presents itself as a "French group" in customer relations. According to its page À propos, it has sites in Madagascar, Mauritius and Serbia, and has "more than 2,000 staff".

MaaSil Inc

According to MaaSil, the publisher of this article, its model is salary portage (Employer of Record (EoR)-type secondment) of consultants based in Madagascar, 100% integrated into the client's teams. MaaSil handles recruitment, the contract, payroll and HR follow-up; the client directs the assignments day to day.

MaaSil publishes its pricing. General profiles (accounting, customer service, HR, assistants, legal, marketing) cost €55 to €100 excl. VAT (excluding taxes) per day, or about €1,150 excl. VAT per month. Senior developers cost €120 to €250 excl. VAT per day, or about €2,600 excl. VAT per month. MaaSil claims more than 100 consultants and more than 40 clients (why MaaSil).

MaaSil suits French-speaking SMEs, start-ups and mid-sized companies that want to integrate one or more dedicated team members in support functions, back-office or IT. It is less suited to high-volume 24/7 call centres in several languages, very short projects and needs for production exclusively in France.

FAQ: frequently asked questions about Voxens

Does Voxens publish its pricing? No. As of 24 October 2026, the Voxens website shows no price, billing unit or commitment period. Services are priced on quotation, after initial contact.

Who is behind Voxens? Voxens presents itself as a member of the Stelliant group, which publishes its website. According to the register, Stelliant is president of VOXENS SERVICES, the Rouen-based company that runs its call centres.

What reviews can be found about Voxens? No public customer reviews were found as of 24 October 2026: there is no Voxens page on Trustpilot. Employee reviews published on Indeed could not be consulted, and the website names no client.

Is Voxens present in Madagascar? According to its website, Voxens has an offshore site in Madagascar with 90 workstations, on two floors. The city, the legal entity and the headcount are not published, and no independent source describes this presence.

Is Voxens certified? The Voxens website displays "Certifié ORIAS" (the French register of insurance intermediaries) and a logo for the ISO 18295-1 contact centre standard. The ORIAS number and the ISO certificate could not be found.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, from public information consulted on 24 October 2026. Offers and pricing may change. Spotted an error? Write to us via our contact page.

• Voxens official website, pages Accueil, Télésecrétariat, Charge administrative, Candidater and Nos conseils

• Voxens: Qui sommes-nous

• Voxens: Développer sa relation client

• Voxens: legal notice

• Annuaire des entreprises: VOXENS SERVICES

• Annuaire des entreprises: VOXENS GROUPE

• Xerfi: VOXENS SERVICES

• Le Journal des Entreprises, 29 November 2018

• ProContact: Nos implantations

• OCEANCALL: À propos