Oworkers: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information verified on 18 October 2026; sources at the end of the article.

Oworkers is a BPO (business process outsourcing) provider that advertises customer support, data operations for artificial intelligence and back-office services, delivered from centres in Bulgaria, Madagascar, Egypt, Kenya and the Philippines. This article gathers the verifiable public information about it: identity, services, published prices, organisation and reviews. It then lists the questions to ask before signing, and presents alternatives, including MaaSil Inc, the publisher of this article.

Oworkers at a glance

Who is Oworkers?

Oworkers presents itself as a multilingual outsourcing company, with this tagline: "Hybrid customer support and AI data operations, in 35 languages". The website emphasises salaried, on-site teams.

An unpublished legal entity

Oworkers' website does not name any company. No company called "Oworkers" appears in the Annuaire des entreprises, the French public directory: there is therefore no French company registration number (SIREN). A Bulgarian company directory returns no result either. Job offers published in Bulgaria carry the name "OWORKERS LTD", but this has not been confirmed in an official register.

The Locations page names two addresses as headquarters: Plovdiv, in Bulgaria ("Headquarters"), and the Ankorondrano district of Antananarivo ("Head office"). LinkedIn gives Plovdiv. No parent company or acquisition was found.

Figures that vary by source

The founding date varies by source: 2013 in a profile by The Silicon Review, 2014 on LinkedIn and Outsource Accelerator, 2012 on Clutch. The website says the Antananarivo centre opened in 2013 and claims "10+ years of experience".

Headcount also varies. The company overview page announces "500+" "in-house" employees, LinkedIn gives the 201-500 employee band and Clutch 250 to 999. Revenue and headcount by country are not published.

What services does Oworkers offer?

According to its home page, Oworkers offers three families of services. On Clutch, the company declares this breakdown: data annotation 40%, customer service 30%, back-office 20%, finance and accounting 5%, staff provision 5%.

Data operations for AI

Oworkers offers annotation of images, videos and 3D or LiDAR (laser sensor) data, multilingual labelling of text and audio, and human validation of AI model outputs ("human-in-the-loop").

Multilingual customer support

According to the website, customer support covers email, chat, SMS, telephone (inbound and outbound calls) and social media. Oworkers describes a "hybrid" model: AI handles the volume, while salaried agents handle the more complex cases.

Back-office and accounting

Back-office covers catalogue management, content moderation and document processing. Oworkers also offers bookkeeping, invoice processing and payroll. The website states that dedicated accountants can be ready "in less than 15 days".

A managed-teams model

The website stresses its organisation: "No gig workers. No remote. On-site teams, supervised and managed against your SLAs and KPIs." Oworkers therefore manages its teams against service commitments (SLAs) and indicators (KPIs).

Twelve sectors are listed, including banking, e-commerce, healthcare and video games. As for languages, the home page announces 35 languages; the FAQ on the moderation page lists about 24, and the data entry page says sometimes "25+", sometimes 35.

How much does Oworkers cost?

Oworkers does not publish a pricing page: prices are set by quote, via an online form. However, some service pages display hourly ranges. The published amounts do not specify taxes.

The data entry page states that the price depends on the language, the volume and the quality of the documents. On the moderation page, the website sometimes says "up to 5 EUR per hour" for the human part and sometimes, in the FAQ, a range of €5 to €13 per hour (USD 5.5 to 15.5). On Clutch, the provider states a minimum project size of USD 25,000.

Oworkers announces "no long-term commitment" and a free pilot, "usually 5 to 7 days", for "significant volumes". The website mentions ramp-up in "72h" and savings of up to 70%, with no basis of comparison. The minimum term, minimum volume and set-up fees are not published.

Where do Oworkers' teams work?

Oworkers declares five production countries. Bulgaria (Plovdiv) is presented as an "EU nearshore" offer, within the European Union. Madagascar (Antananarivo) has two centres: one for high-volume data, the other for more complex tasks. Cairo (Egypt), Nairobi (Kenya) and Manila (Philippines) complete the list. Sales offices are located in San Jose (California) and Hong Kong.

Hours and continuity

The website announces "24/7" operation for customer support and moderation. The actual hours of each site are not published. The website's guide to Madagascar gives a 1-hour time difference with most European countries (2 hours in winter). It mentions a "triple redundancy" for connectivity: fibre, 4G and Starlink satellite.

French language and certifications

For Madagascar, the same guide claims "All malagasy speak french" and mentions basic English. Oworkers announces ISO 27001 (information security) and ISO 27701 (privacy) standards, GDPR (the European data protection regulation) compliance in all its centres and the ISO 9001 (quality) standard for Madagascar. No certificate, certification body or scope was found online. The Madagascar guide cites "27001, 27701 & 9001" in its title, but "27001:2013" and ISO 9001 in its text.

What do reviews say about Oworkers?

Public customer reviews are few and, in part, old. The 4.5/5 rating on G2 announced by Oworkers could not be verified.

On Trustpilot, the visible reviews praise speed, accuracy and a price judged reasonable, for data entry and transcription in French. No review has been published there in the past 12 months.

On Clutch, clients cite communication, annotation quality, deadlines and responsiveness. One client mentions accuracy above 98%. Two areas for improvement appear: more frequent updates during ramp-up and closer tracking of team metrics.

On the employee side, the Glassdoor score of 4.3/5 cited by Outsource Accelerator could not be verified, and no independent press article on working conditions was found.

What are Oworkers' strengths?

• Partly published prices: hourly ranges appear on the data entry and moderation pages.

• Several production countries: in Europe, Africa and Asia.

• Salaried on-site teams: the website rules out freelancers and remote work.

• A free trial: a 5 to 7 day pilot is announced for large volumes.

• A broad offer: customer support, annotation, moderation, back-office and accounting.

• Social indicators highlighted: the Why us page announces a staff turnover rate of 1.7%, against 17% on average in BPO according to the company. The website also mentions at least 25 days of leave and 75% women in the Madagascar and Egypt teams.

The website also displays the logos of Uber, Toyota, Wipro, TikTok, Xerox, Acer, ASUS, Yango and Zalando, with no case study or detail on the nature of the relationship.

Points to check before choosing Oworkers

These questions stem from the public information; it is best to obtain written answers.

1. Contracting entity: which company would sign the contract, in which country is it registered, under what number, and which law governs the contract?

2. All-inclusive price: what is the monthly cost per profile and per site (Madagascar, Bulgaria, Egypt, etc.), in which currency, with what indexation rule? For moderation, which range applies?

3. French-language support from Madagascar: what rate card, how many French-speaking agents in the Antananarivo centre, and what actual hours?

4. Commitment: what are the minimum term, the notice period, the minimum volume and the exact conditions of the free pilot?

5. Certifications: can the company provide the ISO 27001, 27701 and 9001 certificates, with the certification body, the scope per site and the validity dates?

6. References: which displayed clients relate to the service and site envisaged, and is a conversation with one of them possible?

7. Data: which sites and subcontractors would process the data, which GDPR clauses govern transfers outside the European Union, and what backup covers internet and electricity?

8. Indicators: how are the 1.7% turnover rate and the 72-hour ramp-up calculated (definition, scope, period)?

Which companies is Oworkers suited to?

Based on its published offer, Oworkers is aimed at companies that hand over a volume of tasks or interactions, measured by the hour or by the unit and governed by SLAs. On Clutch, the company declares a client base made up of 55% mid-sized companies, 25% large accounts and 20% small businesses.

Oworkers may suit a company looking for:

• data annotation for artificial intelligence projects;

• customer support in several languages, with round-the-clock coverage;

• content moderation or high-volume data entry;

• a choice between several production countries, including one in the European Union.

What are the alternatives to Oworkers?

The descriptions below reflect each company's own statements. For a more general selection method, see our guide on choosing a BPO provider.

Vivetic

Vivetic presents itself as a French customer relations, BPO and IT services company. It announces sites in France and Madagascar, "1800 employees" and "200 clients".

Outsourcia

Outsourcia announces customer relations, BPO, IT outsourcing and AI services from 13 sites in France, Morocco, Tunisia and Madagascar. The company claims "4,300 employees" and displays the EcoVadis, CGEM RSE and AFAQ labels.

MaaSil Inc

MaaSil Inc, the publisher of this article and based in Paris, offers a different model: the provision of consultants based in Madagascar, close to employer of record arrangements (Employer of Record (EoR)-type provision). According to MaaSil, these consultants are 100% integrated into the client's team, which directs the assignments; MaaSil handles recruitment, the contract, payroll and human resources follow-up.

MaaSil publishes its prices on its pricing page: from €55 to €100 excl. VAT per day for general profiles (accounting, human resources, after-sales service, assistants, legal), or about €1,150 excl. VAT per month on average. Senior IT developers cost €120 to €250 excl. VAT per day. MaaSil announces more than 100 consultants and more than 40 clients (Why us page).

MaaSil may suit a French-speaking SME, startup or mid-cap company (entreprise de taille intermédiaire, ETI) that wants to integrate one or more dedicated staff members into its teams. It is less suited to a high-volume call centre, to round-the-clock multilingual coverage, to a very short project or to a need for a team located only in the client's country.

Comparison table

The two models do not sell the same thing: a volume of tasks or calls on one side, a dedicated staff member on the other. Oworkers' hourly prices and MaaSil's daily prices are therefore not directly comparable.

FAQ: frequently asked questions about Oworkers

Does Oworkers publish its pricing? Partly. Oworkers' website displays ranges for data entry (€3.5 to €13 per hour) and for content moderation (up to €5 per hour for the human part). Customer support, accounting and AI annotation are offered by quote, with no amount published.

What do reviews say about Oworkers? Oworkers scores 4.5/5 on Trustpilot, based on 18 reviews published between 2017 and 2018, and 4.8/5 on Clutch, based on 4 reviews. Clients cite speed, accuracy and meeting deadlines. The score announced on G2 could not be verified.

Is Oworkers present in Madagascar? Yes, according to its website. Oworkers declares two centres in Antananarivo and states that its Malagasy centre opened in 2013. The company also announces centres in Bulgaria, Egypt, Kenya and the Philippines.

Does Oworkers offer customer support in French? Oworkers' website announces customer support in 35 languages, including French, with round-the-clock coverage. No rate or number of French-speaking agents is published for this service.

Which company is behind Oworkers? Oworkers' website does not name any legal entity. It presents Plovdiv, in Bulgaria, and Antananarivo, in Madagascar, as headquarters. No company was found in the French and Bulgarian registers consulted: the company name should be requested before signing.

Does Oworkers offer a trial or a no-commitment contract? Oworkers announces "no long-term commitment" and a free pilot of 5 to 7 days for large volumes. The precise conditions, such as the minimum term or the notice period, are not published.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 18 October 2026. Offers and prices may change. Spotted an error? Write to us via our contact page.

• Oworkers: home page

• Oworkers: company overview

• Oworkers: locations

• Oworkers: why choose us

• Oworkers: data entry and processing

• Oworkers: content moderation

• Trustpilot: reviews of oworkers.com

• Clutch: Oworkers profile

Other sources consulted: LinkedIn, Outsource Accelerator, The Silicon Review, an article published by Oworkers in the JDN (29 October 2024) and the French and Bulgarian registers.