Physalis: reviews, pricing, services and alternatives (2026)

Article published by MaaSil Inc, a company in the same sector. Public information checked on 24 October 2026; sources at the end of the article.

Physalis is an outsourcing company based in Antananarivo, the capital of Madagascar, which describes itself as "the 'short-circuit' of outsourcing in Madagascar". It provides dedicated staff for customer service, prospecting, back-office and data processing. This article gathers the public information on Physalis: services, pricing, organisation, reviews and questions to ask before signing. It then presents several alternatives, including MaaSil.

Physalis at a glance

Who is Physalis?

Physalis describes itself as an "independent, human-sized structure". Its LinkedIn page, titled "Physalis Solutions Back & Front Office", links to the official Physalis website. The legal entity is not disclosed: the website has no legal notice, and no company name or registration number could be found. No manager is presented publicly.

The Physalis LinkedIn page states either a founding in 2015 or a company "on the verge of its 3rd anniversary", in an undated text. According to this page, the head office is in Antehiroka and the job ads specify "on-site" positions in Ambohibao. The clients mentioned are located in France, Belgium "and elsewhere".

What services does Physalis offer?

The Physalis website lists eight lines of work:

• multichannel customer service: support, retention, after-sales service;

• medical telesecretarial services: switchboard and appointment booking;

• B2B and B2C prospecting: calls and e-mailing campaigns;

• logistics support for carriers and delivery drivers;

• SEO writing (texts optimised for search engines);

• e-commerce back-office: product sheets, catalogues, marketplaces;

• photo processing: cut-outs, colourisation;

• data processing: invoice entry, database updates.

Recent job ads also target more specialised profiles, such as administrative and finance assistant or claims handler. The model advertised is outstaffing (provision of dedicated staff), as the title of a Physalis presentation video indicates. The client manages its team "according to its own management style, with its own tools": this is the meaning of the "short-circuit" it promotes.

How much does Physalis cost?

Physalis does not publish its pricing. The website describes a three-step process: a discussion, a feasibility and cost study, then a price proposal. The billing unit, the minimum commitment and the set-up fees are not stated. To compare, you therefore need to request a detailed quote for each profile.

What do the reviews say about Physalis?

No public customer or employee reviews were found as of 24 October 2026, and Physalis has no Trustpilot profile. The LinkedIn page has 1,728 followers, an audience that is not a review. This absence says nothing about the quality of the service: the information is simply not publicly verifiable.

Points to check before choosing Physalis

1. Contracting entity: company name, legal form, registration number and head office address.

2. Real cost: all-inclusive monthly cost per profile, billing unit, set-up fees.

3. Commitment: minimum term, notice period, possible fees for hiring away a team member.

4. 24/7 coverage: the website advertises customer service "available 24/7"; ask for the hours covered, the languages and the contractual service level (SLA).

5. Security: no certification is mentioned; ask about GDPR measures (the European data protection regulation) and continuity in the event of an outage.

6. References: the website displays logos with no legible name; ask for named references who can be contacted.

Which companies is Physalis suited to?

Based on its own statements, Physalis targets companies that want to entrust a business process to a dedicated French- or English-speaking team and manage it themselves. Its offer covers varied needs, from customer service to data entry. Companies that require a certification or verifiable reviews will need to obtain these directly from Physalis.

What are the alternatives to Physalis?

Other players offer teams in Madagascar, with different sizes and models. Our guide on choosing an outsourcing company offers a decision framework.

Scale My Crew

Scale My Crew is a Belgian-French group founded in 2025 that builds dedicated teams in Madagascar for European very small businesses and SMEs. It advertises "150+ talents" hired on local permanent contracts, with no published pricing.

Outsourcia

Outsourcia describes itself as a customer service and outsourcing player "for more than 20 years". It advertises 4,300 employees in France, Morocco, Tunisia and Madagascar.

MaaSil Inc

MaaSil Inc, the publisher of this article, provides consultants based in Madagascar through Employer of Record (EoR) arrangements. According to MaaSil, they are 100% integrated into the client's teams; MaaSil handles recruitment, payroll and HR follow-up. MaaSil publishes its pricing: €55 to €100 excl. VAT per day for general profiles, €120 to €250 excl. VAT for senior IT developers. MaaSil suits French-speaking SMEs, startups and mid-sized companies that want to integrate a team member in a support or IT role; it is less suited to high-volume call centres and multilingual 24/7 operations.

FAQ: frequently asked questions about Physalis

What does Physalis do? Physalis is an outsourcing company based in Antananarivo, Madagascar. It offers customer service, prospecting, e-commerce back-office and data processing in particular, with dedicated staff managed by the client.

What are Physalis's prices? Physalis does not publish its pricing. According to its website, a price proposal is drawn up after a feasibility and cost study.

What are the reviews of Physalis? No public customer or employee reviews were found as of 24 October 2026. The most reliable approach is to ask Physalis for named references who can be contacted.

Is Physalis ISO certified? No certification is mentioned on the Physalis website or on its LinkedIn page as of 24 October 2026. You can ask directly about the security measures it applies.

How big is Physalis? On LinkedIn, Physalis has 58 linked employees, in the 51 to 200 employee range. No headcount from an official register was found.

Methodology and sources

This article was written by MaaSil Inc, which offers comparable services, based on public information consulted on 24 October 2026. Offers and pricing may change. Spotted a mistake? Write to us via our contact page.

• Physalis, the "short-circuit" of outsourcing in Madagascar (official website)

• Physalis Solutions Back & Front Office (LinkedIn, French version)

• Physalis Solutions Back & Front Office (LinkedIn, Malagasy version)

• Physalis, outstaffing and outsourcing in Madagascar (YouTube video)

• Scale My Crew (official website)

• Outsourcia (official website)